Hyatt Place Melbourne Essendon Fields Reviews

1. The remark of parking charge is unclear in trip.com. A little bit disappointed when the reception said that we have to pay. 2. The tab water has a chlorine smell somehow. Not that good to drink directly. 3. Good location, nice room, very clean, good service on site.

Positives: Great location for overnight before an early morning flight. Beautiful building and spacious room. There were two nice ladies (staff) at the bar area who offered lovely smiles and were friendly. Negatives: Airport shuttle did not arrive at the time booked. Lady at the reception looked annoyed at other guests who were laughing and speaking loudly as they were hugging family. She apologized for their loudness. I told her I didn't mind at all because the guests looked happy. This was a public space after all. Room key didn't work (not something you'd want after a really long flight). Same annoyed lady at the front said must be in need of battery change or something. Took another 10 to 15 mins to get things fixed. There is no room service. No bottled water provided in the room. Was given instructions at the front desk on how to get water from the hallway (was too tired to listen). Service soooooo slow when ordering at the restaurant/bar (couple ordering before me were already swearing and clearly showing their annoyance as I waited to be served next). Disorganized. Staff movement and the way they present themselves to guests around the reception and bar area was clearly not up to the standard of a hotel with the name HYATT. Was told they do not do wake up calls...but they'd do it for me because I've asked (have no idea what that meant). I gave a surprised look, and was reassured by the guy at the desk that he'd gladly do it for me. I replied with, "I'll just set my alarm". Book again? DEFINITELY NO! Well, only if staff is better trained, more professional and happy to serve guests. Would have been nice if they had smiled more, even if their shift had been tiring, even if there were loud guests. But I appreciate the two lovely staff members for doing their best to smile and be helpful even though I could tell they were tired. For travelers who need efficient and friendly service after a long haul flight, this is NOT the place to go to. Lovely building and location though.

Had a great experience staying at the place, one of my favourite places to stay near the airport.

Good good goodness you are a good person I hope you are doing well I hope your family

Stayed one night for transit purpose. The hotel is only 10 mins from the airport with free shuttle transfer. The staff are helpful.

Located about 10 minutes from the airport. It is convenient if you need a place to stay for the night before the next morning’s flight.

Great facilities, room was really comfortable and spacious. Great buffet breakfast. The gym had the minimum of what you would need to get a nice sweat up if needed. Handy little bar downstairs as well that was really enjoyable.

Awesome place....

Excellent, value for money

It is close to the airport, and the hotel shuttle can be reserved to the airport as early as 06:00. There is no convenience store within walking distance, so you have to drive for about ten minutes to reach the shops and restaurants. Fortunately, residents can enjoy discounted parking. There are not many breakfast options, but it is sufficient, but there are few seats. The room space is sufficient and comfortable, and the sanitary conditions are ideal. However, the hotel does not have swimming pools and other recreational facilities, which is more convenient for passengers in transit or for short stays.

Service: I experienced the darkest moment of my life at this hotel. After taking a plane for more than ten hours, I arrived in Melbourne and was about to enter this hotel to transfer. I was alone with my child. Since I didn’t bring cash or credit card, I wanted to use Apple Pay to pay the deposit, but they didn’t allow it. He said that I could only go out to get cash at 10:00 pm without any traffic, and then kept trying to argue with me, saying that I didn't bring a credit card. I did forget to bring it, but I should think of a solution at this time. Their manager didn't think of a solution, but repeatedly told me why I didn't bring it with me. It was clearly required on the booking platform. In the end, I cried and told them how they could let me check into the hotel. He said he was a manager and called his supervisor before allowing me to move in. From coordination to check-in, it took more than 40 minutes.

This hotel has the worst service of any Hyatt I have ever stayed at. The overall staff was absent-minded, and no one ever answered the front desk phone or room service. Several times we had to run downstairs to communicate with the front desk. There are no bathrobes in the hotel, which is the first time I have encountered this.

The front desk is very intimate, the room is very comfortable

The room space is quite large, the bathroom space is very large, there are no facilities, the breakfast is relatively ordinary, and there is a free airport shuttle