Hotel Hoffmann

Customer Service: We have arrived at around 6.15 pm after long drive in full heat and were incredibly tired. To get inside you need to ring a bell and owner (probably) who lives on 1st floor opens the door. There is not any official reception area. When made the stairs guy only looked outside of the door gave us straight keys and was waving and showing with his hands go up on 2nd floor and repeated go, go. I was trying to ask some information regarding check in, payment and breakfast, but he continued to say all tomorrow and no problem, your room is on 2nd floor. There was some tv backgroud noise so I guess there was some important tv show. After a short rest app 1 hour we went down to collect our stuff from the car. At that moment I have seen 2 A4 papers attached to the wall on 1st floor in German and English saying that on Tuesday an Friday parking square cannot be utilized after 18.30 due to next day market. When we arrived due to speed of check-in and being constantly sent in our room we even didn't have a chance to notice it! And the owner didn't tell us anything or in any other manner indicated those papers. When we went downstairs our car was already removed. I run back to the guy asking for help (it was 7.15 pm) and guy told me nothing to do and car can be collected only next morning. I am pregnant 7.5 month with huge belly and all our staff in the car. So I've asked guy several times to give me a phone number for the service to call. He refused and called 2 times in German (neither me not my husband speak a word in German) somewhere himself, those were very short calls and he said nothing to do now and only tomorrow. I have insisted to get phone numbers from him to try directly, but he only laughed at my face saying all tomorrow and nothing to do. For us it was a huge problem, if I exclude all our luggage in the car and dog bowls and food, we came to Germany for a grill competition and had to go next day early morning to contest area with all our stuff being in car obviously. I went outside to explain situation to my husband and we were completely shocked, luckily there was a guy in the street who spoke English and saw our car to be moved away. He helped us calling police in German and explaining situation, he got for us all contacts for the company who removed our car and helped us to call there. They were so nice to wait for us and permitt to go and pick up car immediately. It all really happened in app 1 hour time. They told us that fine is 335 EUR. We went to hotel to ask them to help us call taxi and also call car removing service and try to explain we were not able to understand note on the parking place as it was only in German and hotel didn't inform us. Guy laughed in the face of my husband saying it's not his fault, problem and fine was ok, as it both for police and removing car and refused to help. Considering overall situation we were completely shocked. They have those markets twice a week, clearly they saw we can spea