Garner Hotel Essen - Messe

The receptionist that checked me in should not be working as a receptionist at any hotel. She couldn't get off her phone (speaking with friends) and couldn't be bothered with checking in a customer. We had a silly dispute about a bathtub. I asked if I could be allocated a room with a bathtub, to which she said "This hotel has no bathtubs." When I went to the room, there was a bathtub... The other big problem (which others have commented about) was that the breakfast had nothing on offer. In fact, the personnel refused to re-stock the breakfast. I arrived at 9am (breakfast served until 11am). There was nearly nothing left. Not even any bread. When I asked the staff to replenish, they simply couldn't be bothered. At the end, I had everything I needed, but other guests were simply bewildered at what was happening. Even though the eggs were burnt, they were quite tasty. While the hotel is in general perfectly clean, the floor of my room was not. The floor was soiled with old soda/juice. Surprising, as everything else was spotless. I also found it strange that a hotel at this level (without a minibar) should leave a bottle of water in the room with a €4 price tag on it.

I have stayed in many hotels but the beds in this hotel are disgusting you can’t even sit on the edge of the bed , they are just a wooden frame with two single mattresses held together by the sheets trying to get in and out for elderly would be impossible , no aircon and very dated