After reading some of the reviews I was a little anxious about a few things but I was really happy with our experience overall! The hotel is absolutely gorgeous, the decor is beautiful and we found it to be really clean, the grounds were well kept and rooms were clean. The rooms were a bit basic but had everything we needed for our stay so that was fine. We found the food to be really nice, there was always a wide selection of meals available especially for dinner service, we found the restaurant staff to be really nice especially considering how busy it was and how hard they work! It was my birthday whilst we were there so had paid for a special meal which was lovely and really special, they made a huge effort for us, the food from the set menu was beautiful and the birthday cake with 30 was a really nice touch. We did find the bar staff to be a lot less friendly and sometimes rude and there often was a 10-15 minute wait but we often just used the self serve areas for beer, wines and soft drinks to avoid this. The weather was stunning whilst we were there, the pools were brilliant and warm enough to swim in for us and our 18 month old who loved the kids pool and pirate ship! There was always plenty of beds to choose from. We hired a car during our stay so had a few trips into town and around the island, only 10 minutes from the town center with lots of restaurants and shops if you wanted to get out the hotel. Overall we had a brilliant stay and would definitely recommend this hotel, it’s brilliant for family’s and exactly what we were looking for don’t let the bad reviews put you off!