Hacienda Motel

The front desk attendant was rude. Instead of handing me the room key he tossed it on the desk. Not friendly or welcoming.

When we arrived the place didn't let us use the crdit card we made the reservation with, even though we had used it before at the same location.

I work with homeless and working poor households. Immediately after I booked this room with ******* I received a text message from the hotel stating that I needed to give them a $50 deposit. Right after that I received another text saying that I could not use my credit card (third party?). I called the hotel and asked what I should do. I was told to cancel the room through *******. I immediately contacted ******* through their chat app. After over an hour with no resolution I asked to speak with a supervisor and was called by Jeff. He stated that he would reach out to the hotel via email since they could not reach anyone by phone which seemed odd since I had spoken to them earlier. Jeff also stated that he or an associate would call me the next day. No one called and I then received an email 2days later in the late evening that stated there as nothing they could do. Now our foundation is out over $400. We have spent over $39,000 with ******* since February 2021. I have been booking rooms since then and have never had this problem before. 0 stars for hotel and *******.

Happy to say that my stay at this property was excellent, starting with the Innkeeper’s warm reception (with a complimentary bottled water and snack), and a quite comfortable room. The “architectural design and vintage” of the motel property may be lacking, yet that’s a simple sacrifice for a great night’s sleep!

I enjoyed my stay and I told my friends at the workshop that they might want to stay there at the next event.

Nothing fancy. No thrills typeof place, but It served the purpose for what I needed it for.

This is a little mom and pop type place and I discovered after checking in that they want a $50 CASH deposit. No... you can't put it on a credit card. They want $50 in cash that they give you back when you check out. I had to tap on the glass and wake someone up to get my money back when I checked out early in the morning. Oh... and they hand you a TV remote when you check in. I guess they can't leave those in the rooms.

Its not the Ritz Carlton but its clean, the staff is great and the price is right.