Guest User
January 31, 2023
Reservation via the site on 04/25/2022 for the date of 05/28/2022. Payment by bank transfer on 05/19/2022. Call to the hotel on 05/27/2022 to find out if everything was in order: confirmation that everything was in order received. On 05/28/2022, a volunteer from the association brought our guest to the hotel: we demanded immediate payment from him, otherwise we refused the key to the hotel. No one checks the payment, nor the call from the day before, no one contacts the head of the association in charge of this. At no time will we hear any excuses or any questioning from the hotel, on the contrary it was complicated to be reimbursed "remotely" for the credit card payment required on 05/28, all via telephone exchanges with a nonchalant tone.
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