Hotel Victoria Menorca - New Opening

Thank you to all staff for a wonderful holiday food service hospitality all excellent the only problem was the pool a very rough floor so after doing aqua gym I got very sore blisters on my feet this needs attention immediately. We would definitely return

Good Beautiful setting and fantastic clean beach, walk up towards life guard station and the pebbles clear so you don’t need beach shoes. Staff are friendly and helpful, some staff still learning but they are trying hard. Food is great, not sure what others are eating but I love healthy food and the salads were wonderful and fresh, there is plenty of choice and if you want meat and chips it’s available. The fish was always good but the bar b q night was a bit rubbish, food inside was better. Ate upstairs in the rooftop terrace and it’s beautiful and romantic setting but food is just mediocre, my friends meat was tender and mine was tough so a bit hit and miss. I would have preferred to eat downstairs. They have a great selection at breakfast and the chef cooks great eggs and omelettes, there is cava too if you fancy it. I like the cold drink machine but I’m not a fan of orange juice as it’s not fresh, not that it ever is. The coffee was good though and plenty of ice cold water which I like. The bread was incredible, soft and fresh each day. Seafood selection great and avocado available some days. I couldn’t fault it. Paid for all inclusive last two days as just chilling and it was worth it for a couple of days, we were out and about other days so not worth it then, drinks are actually pretty reasonable in hotel so u less you drink a lot it’s quite reasonable and you have option of charging to room or paying as you go which is good, always lots of cold lemon or cucumber water available which we drank rather than buying in supermarkets. A couple of supermarkets nearby but not cheap. Would be good to have a car to go to bigger supermarket if you want to stock up on cheaper drink. Local bus stops right outside opposite hotel and you can get to Mahón or Ciutadella about 3 times a day, watch out for return times as you would have to taxi back otherwise. Worth going to Ciutadella as it was stunning, it’s somewhere i would rather stay as it has much more to do and is historic and just beautiful. For us it was a bit too quiet but this appeals to many and the surroundings are just beautiful. Hard to walk to surrounding places, especially if you had any walking difficulties, we are runners so ran walked to coastal path to Son Bou which was a fun adventure but not really an evening stroll away, tough 5k route. Great pool, cold but clean and wonderful as it was hot.upstairs pool bar gorgeous but not open til 10.30 Don’t go up lift to floor 6 before as it just stops and cuts out going dark so you think you have broken down, bit scary but reception told us the reason. Don’t leave towels there either as they will be removed , they are strict up there. They have a bar member available to take drink orders but don’t have coffee up there, they have machine ? Not so good Entertainment was a bit hit and miss Michael Jackson boys were funny and good,as was abba, the rest was pretty dire. The bingo was awful, so dull and some of the Tui staff needed a personality t

We should have been there 10th May for 14 days half board £1900 for both of us. Booked it 9 months prior and received the dreaded email 3 weeks before departure 😳…. Hotel won’t be ready but offered Seth 55 instead for £200 reduction. Not adults only 👶 but accepted their offer. 1 week before departure received another email saying there is building work 🏗️ on a villa near Seth 55 so offered another £200 reduction. So down to £1500 for 2 weeks half board for both of us ✅ Arrived at Seth 55 on 10th May and we were pleasantly impressed by the hotel and the staff were absolutely fantastic 👍 We were worried that the place would be overrun with rugrats but we only saw a few tiny tots in prams in the 2 weeks we were there. Hotel isn’t geared up for kids. We spoke to a couple who had paid £1500 for 1 week so we didn’t rub it in too much that we got 2 weeks for the same price 😂 Overall happy with the result but gave 1 star review for Tui Blue Victoria as we didn’t stay in our planned booking. 5 stars ⭐️ for Seth 55 probably 3 stars ⭐️ for Tui as we got a decent holiday in the end after a few stressful weeks before departure. Don’t book an artist impression holiday would be my takeaway from this experience 😎

We were due to go to this hotel on 5th June 2023. 6 days before we were due to go, we got “THE Email” telling us the hotel was not ready for guests. We were offered another hotel in a different resort, which we didn’t want to go to. The phone calls then started to customer services. Very polite advisors who spoke very good English, unfortunately you couldn’t tell what they were saying because of all the background noise. We ended up cancelling the holiday as there wasn’t any room in any of the hotels in Santo Tomas. We received a full refund which was returned to us really quickly. We spoke to the ladies in our local TUI store who couldn’t really help because we had booked online but they were very supportive and helped us to send a form of complaint which was handled in two days, very impressive! We have learned our lesson and will only book in store in future. If TUI had informed us before it would have saved a lot of heartache and stress.

I want to say a huge thank you to TripAdviser and everyone who has posted on here. TUI failed to advise us that the hotel would not be ready to take guests on our planned day of arrival. When we saw the posts here, we called TUI who said we should have got an email. We did not get any email re the hotel situation but lots of emails selling their day trips etc. We have the app and the app did not warn us of any issue. Even though it is less than 14 days until we fly, we demanded and got a full refund. (There was no equivalent alternative available.).

My friend and myself were booked to stay at Hotel Victoria , Santo Tomas from 24th May for a week . This holiday was particularly important for my friend as she had recently lost her partner of twenty years after being his carer for three of these . We decided to treat ourselves and booked a swim up room . Nine days before we were due to fly I happened to look at trip adviser reviews of hotel Victoria and there was a review stating that the hotel wasn’t finished ! Obviously this was a cause of concern to us so we payed our local Tui store a visit ( this is where we booked originally) . We were told as we suspected that the hotel wasn’t ready . We were also told that I had been sent an email at the beginning of May to inform me of this , I was also told I had been left a voicemail . Obviously if this had been the case I would have payed the store a visit sooner . My friend and myself then spent three and a half hours trying to find an alternative holiday .. we were unsuccessful in finding anything we liked in Menorca and ended up booking for Majorca for a later date .My guess is that there are so many people affected by the hotel not being finished anything decent in alternative hotels had already gone .. maybe if we’d been informed earlier we would have been more successful. I have rang Tui customer service and on checking I was told there is no record of me being contacted about the hotel not being ready . I will be making a formal complaint to Tui as I think the way this whole situation has been handled is shocking . I have lost all confidence in Tui and will be looking elsewhere for my holidays in future .

No contact from TUI about hotel being ready I saw it on Trip advisor I had to contact TUI. We were due to go in 24 days on the 18 june 2023. I was told that I would have been informed two weeks before we were due to travel, this would have been too late to book another holiday as I could not change my dates. I was offered six alternatives not one was what we had booked AI adults only, one was in Tenerife! Did get a refund but our new holiday is not what we really wanted. Very disappointed with TUI. But glad we are now going with Jet2 only booked with TUI as we loved this hotel when it was the Victoria Playa.

Amazing and wonderful experience I will definitely return and recommend to friends. We stayed in a twin room with swimming pool. This was lovely and definitely worth the upgrade. The room had everything you need and lots of extras including a mini fridge filled with soft drinks and beer, this was included in AI. Pool area was amazing with lots of sunbeds and seating areas. The beach is a few steps away from the hotel. The food was plentiful with lots of choice and variety of food. The A La carte meal in the roof top restaurant is another bonus. The pool bar had snacks throughout the day. The hotel staff and Tui staff worked very hard for your stay to be perfect and were all friendly and very very helpful. For us this hotel and holiday was faultless.

Hotel so clean staff friendly and very helpful pool lovely food nice very similar most days but all fresh and cooked well tea /coffee facilities in rooms .would help if hotel offered a welcome pack in room on arrival with meal times .bus times etc . A message board of entertainment night available to guests .as this previously was a family hotel ,now refurbished to adults only . Few minor hiccups but nothing major . Definitely will be going back . Met some lovely friends Andy and debs .sally and Alan .val and John ,lovely couple from Denmark . Very close to beach