L'Albereta Relais & Chateaux

Absolutely THE worst Relais Chateaux I have ever stayed at and we stayed at over 15 of them. The hotel is old, unkempt, stale, and clearly has not been updated in years. The service matches by being rude at worst and dishonest at best. We stayed one night at the hotel. Checked in at 6pm. The room was like a sauna and we were told it should cool down soon as the AC was started only a few hours ago. By 8pm, it was still very hot and we asked the front desk for help. We were first told the hotel if fully booked so they can’t move us and they can’t give us a fan for “security reasons”. We were asked to check again after dinner and they expect the room to cool down by then. We headed to their pizza restaurant and after a disappointing meal came back to the room to find it not cooling at all. Went again to front desk and this time the attendant- Kumar- told us briskly he can’t do anything about it. He claimed he can’t call an AC technician at this late hour and has no other rooms to move us to. He kep cutting us every time we tried to explain how hot the room was and it was unacceptable to expect us to stay in a room with no AC and 80F when we paid $900 for the night, Kumar was rude, extremely disrespectful and belligerent. Only after we threatened to sleep in their lobby and insisted he call the hotel director, did he do so. We asked to speak with the director and were told he cannot speak to us at this last hour!! We were moved to another room which was much cooler but with just as dilapidated bathroom. Amazing how the room suddenly became available after the constant lying that they are fully booked. In the morning, we asked to meet with the director and were told he’s in a meeting offsite for all day. The only person available to speak with was an assistant front desk manager. When we mentioned that we had clearly communicated last night that we need to speak with the director, it’s unacceptable that he’s not available. We were the told he would call us in an hour. Of course, no one called. Making it rather clear why the whole experience was so terrible- it’s come from top down. When the hotel director does not care about the customer experience, of course, no one else will. This hotel needs to be delisted from Relias C and Smiths. They absolutely don’t care about service, quality or standards that a luxury hotel should have.

Not a good experience. Managers were rude, basic services over priced, and far below the standard of other R&C hotels we have stayed in.

What a place - stunning. The region is beautiful and this hotel sits perfectly in the middle of it, beautifully appointed interiors, surrounded by its on winery and coached along by a great team. Roberta in guest relations and Luca on the desk made all the difference and getting us into the area, hiring bikes and giving us the local knowledge - thank you. The team in the restaurant headed up by Nickola and the sommelier (sorry cant recall his name - great guy) showed us round the wine list and spotted some great treats. Thoroughly recommended. Not cheap but worth it.

What an incredible spot nestled in the heart of the Franciacorta vineyards! The restaurant is excellent, the spa and gym are top-notch, and the rooms are fantastic. If you're exploring the Italian lake district, a visit to L'Albereta is a must. Every time I stay at L'Albereta, they surprise me with their outstanding service and amenities.

We already gave an excellent review of this hotel on our 4 night visit in 2023. We returned this year for 5 nights, but had the opportunity to check out the various available suites in 2023, so we chose #48 for this year. WOW1 We loved this suite. Was like a small chic apartment, great layout beautifully decorated with privacy and view windows on all three sides of the unit. It is featured in numerous ads for the hotel. We also found the main Leon Felice restaurant a touch better in the food department this year. All the staff wonderful, friendly and helpful.

A great location to visit the various wineries. Hotel very comfortable - except for the lack of air con (which we were told is not allowed until mid May?). Roberta was a fabulous host and helped when we needed it. Would recommend and come back for sure.Also a shout out to Fabio who drove us and helped a lot.

Beautiful property, fantastic grounds and gardens and the staff are amazing. We loved our few days staying here.

A magical place nestling in the vineyards... incredible charm, wonderful colours. Reception very average, it was raining and the person in charge of reception didn't see fit to come with an umbrella to protect us from the rain even though he had it in hand. Very pleasant and smiling receptionist, nothing to say. The experience at the hotel bar was a real pleasure, we were extremely well received, the bar manager is a real character. The rooms have been partially refurbished, in good taste, but it's a shame that the bathrooms haven't had the same treatment. Our experience in the restaurant was very average, despite the obvious quality, one of the dishes we tasted was very average and overcooked, despite complaints on our part about this, the only response from the maître d' was to tell us that the chef liked it that way. Very average breakfast with the bare minimum. Very average check-out with a receptionist who hasn't had a smile in a very long time. To sum up, this is a very beautiful house, with good facilities, but no soul or personality. To run the place, you get the impression you're dealing with an ocean liner without a captain. we won't be coming back.

The resort is on a beautiful piece of property in the hills overlooking Isso in the Franciacorta region. The website does not do it justice. The resort is connected to the Bellavista winery. The resort is primarily an older estate which has been transformed. The rooms are large and very comfortable, with nice views on the property. The spa and pool are excellent, and they plan to update it in January 2024. There is also a medical spa (which we did not use). The restaurant is excellent, with a terrace overlooking Iseo. Roberta, the guest relationship manager, is a treasure. Well worth return visits, which it appears was the case for a large number of the guests.