Eratap Beach Resort

This is a highly recommended small resort about 30 minutes drive from town. Our accommodation was a spacious two bedroom villa with a grass area larger than my own backyard. We hardly used the air conditioning as fans were usually sufficient to keep the rooms cool. On arrival, we were warmly welcomed by the manager, who accompanies guests to their villa after a friendly chat about the resort. All staff were friendly and happy to help with any matters. A great feature of this resort is the ease of using the facilities. Compared to larger resorts, you don’t need to sign for pool towels or water sports equipment. Just take something, use it for as long as you need and bring it back – so easy. We attempted paddle boarding for fun. They also have kayaks, surfboards, body boards, snorkelling equipment and mountain bikes (with helmets). We often enjoyed a petanque game on the way back to our villa after finishing a pool swim. They also have a good system for checking your daily resort expenses for food so there’s no bill shock or accidental additions on checkout. The food is top quality and fresh with a wide menu selection. The chef and his crew do a very good job for the remote location. There’s a daily bus to take you into town and the two hours before pickup is surprisingly sufficient for shopping and sight seeing. We recommend making the most of the daily resort activities. They have a weekly visit to Eratap village, where a lot of staff live. Other weekly activities include a plantation ‘bush’ walk, a hands on cooking demonstration and a night time fire show.

Eratap Resort is amazing! Chelsea and her team could not look after us better. The staff are beautiful, so lovely, friendly and helpful. Our villa is very spacious and immaculately clean. The location is perfect, away from the hustle and bustle of Port Villa but only a 20 minute drive away from the city or the airport. You can snorkel straight off the beach in front of your villa. We even had a turtle lay a nest on our part of the beach! Eratap has been heaven on earth.

It was the perfect balance of relaxation with everything to do right at your front door. Loved the privacy this resort has to offer, yet so many opportunities to get some amazing magical adventures in as well. Including relaxed local village activities which were enjoyed by the whole family, and really wonderful snorkeling at the resort (20m from our bedroom door!) as well as access to snorkelling at the local private islands. The perfect holiday destination for us

If you are looking for a relaxing, friendly place to stay which offers a five star service. Then the Eratap Beach Resort is the place to stay. We had the one bedroom beachfront villa with everything you would expect for a luxury holiday and wonderful ocean views from the bed or from one of the two outside lounges. Food at the restaurant was excellent and being gluten free, nothing was too hard. As it is a smaller resort compared to other countries (like Fiji) the small number of staff get to know you and become good friends during your stay. Many thanks to the Chef and staff at the restaurant. Lots of activities to do or just do nothing, the choice is yours. If having trouble to decide what to do a wealth of experience is available at the front desk. Spa was great experience, having never had a massage before, very relaxing and professional. Pool and grounds well maintained without the overcrowding you have at larger resorts. We even had the pool to ourselves most of the time. With the restaurant staff delivering food and cocktails when ordered by pool telephone. Day trips and tours by boat or bus were available and recommend the picnic on castaway island. Beautiful beach and great snorkelling. Overall the best resort we have ever stayed and didn’t want to leave after 10 days of Vanuatu hospitality. Already missing everyone and looking forward to our next trip back.

Tropical Paradise. Simple yet beautiful resort. We stayed in a honeymoon villa- gorgeous! The resort boat will take you to any of the surroundings reefs anytime, what a treat. The food was delicious every meal. And the staff were so friendly, nothing was too much trouble. We will definitely go back!

Chose Eratap via Luxury Escapes (LE) based on the excellent customer service reviews - not to mention everything else in the positive reviews - but based on our travel experiences, the resorts with the best customer service reviews are often the best overall - particularly when things don't go to plan. My father in law passed away a week before our departure and our travel insurance policy was a bit sketchy when it came to pre-existing illnesses, which his was. Looked through our T&C's again and realised there was little I could do. When reaching out to Etatap to cancel however, Louisa had no hesitation in seeking advice from Tony to see if they could help us from losing all we had paid for the accommodation. It would have been easy for them to palm us off to LE or travel insurance and be done with it as it was way past any fair cancellation date. Fair call too as being a small business owner myself I would not have been upset had they done this. They made a suggestion which was acceptable to LE and more than acceptable to me as I wasn't really expecting anything. LE in turn offered us credit less a small penalty on the basis of Louisa and Tony's input. LE might have been as compassionate but the actions of Louisa and Tony really gave them no choice. I can't thank them enough for their excellent customer service and more importantly compassion and hope they are rewarded tenfold. Please stay here if you get a chance.