Hôtel Restaurant les Grains d'Argent Dizy - Epernay

Checked in on 12/06/25 with a group of 9 across 5 rooms. We chose Hotel Les Grains D’argent based on good reviews, but unfortunately, our experience didn’t live up to them. We arrived early evening and were initially impressed by the exterior and surroundings. However, things went downhill quickly. There was no luggage assistance not even an offer to help and I had to request a trolley to move our bags ourselves. The manager, Xavier, provided the trolley, but that was the extent of the service. The rooms are average at best definitely smaller and less equipped than a standard UK Premier Inn or Travelodge. There’s a sign threatening a €20 charge if you take the hand soap, which sets an odd tone. The bathroom was very basic and showed signs of wear, with missing grout in the shower. No safe, no mini bar, and towels were too small to be practical. To make matters worse, the in room phone didn’t work. When I went to reception to request an iron, the staff member at the front desk was shockingly rude and dismissive. He said the hotel only had one iron, and he didn’t know where it was — making no effort to assist further. Later, we asked to have drinks and were inexplicably told we couldn’t sit at the bar, despite it not being busy. Instead, we were directed to a table near the front door, which made little sense. All in all, this hotel is extremely basic and lacks any real hospitality or customer care. It might look promising at first, but don’t be misled. There’s nothing special about the rooms, the amenities are poor, and the attitude from staff especially management is unacceptable. Bottom line: It’s simply not worth the money. If you’re considering staying here, I strongly recommend looking elsewhere.

We booked it as a stop over on our way from the south of France to Calais thinking it was a hotel pay when you arrive. We arrived at 8.30pm after an 11 hour journey to find the place locked up it has no staff and no facilities. We then carried on for another 255 kilometers to Calais. We were then charged 115 euros the following day for not arriving. There is no mention on booking .com of no staff or facilities it is a dump.

Everything was tops. The welcome, the room (room 26) especially the suites which face the vineyards. Extremely clean, good bed, quiet situation. Big bathroom with rain shower. Breakfast was 16€ and it was well worth it.