There is NO CUSTOMER service at this facility. The front desk staff is ridiculously unhelpful. For example, there are no parking spaces available at the registration building when it snows. They do NOT plow out the few spaces the registration building has and no way to park. The front desk told me to park 1/2 - 1 mile away and take the bus so I can register. After registering they then directed me to a parking area at the Alpine Inn. Again, this area was NOT plowed and, with a 2-3 foot plowed berm in front of all the parking spots there was no way to access these unplowed spots, so no way to park at the facility and no way to get your luggage in or out. This was not a one time deal. Stayed for three days and the spots were never plowed out. I finally found a guy in the parking lot with a shovel and had to borrow it and shovel an opening to the parking area for 1/2 hour to get in and be able to park. Sure enough when I returned back to my car for another load, the berm had been plowed back in, trapping my car. When I approached the front desk same answer: park down the road and take the bus in. Ridiculous. Housekeeping service is another joke: smoking pot by 8am. Fairly grungy throughout. Paper thin walls are no joke, you can hear every creaky, booming footstep (this time until 3am). This place just plain sucks and is VERY expensive for the lowest level of hotel service/accomodations provided.