Anonymous User
May 2, 2024
As a so-called "high-end" hotel, the front desk is not up to standard (surname Mou), and the hotel manager may also have problems.
Process:
I checked in with the group and asked to pay extra a few days in advance to change from a standard room to a king-size bed. The manager told the tour leader that there were no more (this is lie 1).
When checking in, I asked Mou again if there were any king-size bed rooms, and he said no (this is lie 2).
After entering the room, I noticed that there were at least 3 king-size bed rooms on Ctrip after a friend reminded me, so I called the front desk to change rooms. The front desk replied: someone just checked out (within 3 minutes?!) (this is lie 3), and asked back, "Have you checked in?" (This is the first time I have encountered a "high-end" hotel refusing a guest's request to change rooms, and they used a rhetorical question...
In addition, during the shower, the water was hot and cold, and I had to endure 10+ cold water in order to wash my hair:) (After a day of hiking, I really didn't have the energy to call Mou's front desk again, so I could only write a bad review).
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