Guest User
March 1, 2024
My wife and I with our 2 kids are staying here as a treat for our kids to visit Santa in Bunratty. This hotel is definitely a tale of two halves. Firstly the positives: The front of house ( reception, lobby & bar) are lovely. Really warming and a nice seasonal atmosphere. The reception staff were lovely and kind. The bar was very busy with Christmas parties yet we had a table booked in advance. Our food was beautiful. Absolutely gorgeous. Credit to the chefs and staff. The breakfast was excellent. Plenty of choice and space. The hotels location is really good. Near Limerick Shannon & an hour to Galway. The pool was really warm. However there are some problems which cannot be excuses as a "3 star" hotel. From the wedding display cabinet behind reception the maintenance & upkeep is poor. The carpeted corridors are very stained & old. The curtains, pictures (artwork) and fittings (lighting) are all very dated. The walls are marks and scruffy. Doors, frames etc same, all chipped and marked. Floor is uneven in alot of places. The ceiling in some of the pool area is badly stained and again the area is run down. The room was OK. 3 star standard but a few really poor aspects. The window restrictor was easy opened. My 8 year old autistic son unlatched it. These should be bottom fitted. The walls were scruffy and the shower head was all stained. There was a hole underneath a socket which is potentially very dangerous. This hotel needs investment in the built environment. The staff are topclass but they can only do so much. For a family looking for a decent well priced 3 star stay ya it does the trick but don't expect anything more.