Hampton by Hilton Hotels in Enfield

I was a little nervous about staying here after reading some of the reviews. The hotel is conveniently located right off Route 91. When I went to check in, I was told my room was not ready. I gave the desk clerk my phone number to let me know when room was ready. I did not receive a call but I returned about 2 hours later and my room was ready. I received a small bag with snacks and one bottle of water for being a Marriott Bonvoy member. The room was large with a king size bed, loveseat, and desk with a chair. There was a huge empty area in the room with a floor lamp that could have used a nice easy chair. The bathroom door was a barn door that did not close completely. The pool was a nice size with plenty of lounge chairs. The hotel seemed booked but the pool area was never crowded during our stay. The buffet breakfast was the usual items. I requested a list of area restaurants from the front desk. The listing was 2 pages long and the majority of the places were within a 5 mile radius of the hotel. I received my bill via email on the day I was leaving. I was charged the incorrect amount. I stopped at the front desk and the clerk stated the wrong rate was removed. She was able to correct bill immediately.

This was the second time I stayed here. I booked a king room with a refrigerator and a microwave and requested a first floor room. I was staying for 10 nights. The night employee is extremely rude. Her standard response to any question or concern you have is ”well, you can cancel.” When I arrived, she said there was only a second floor room. I stated I had requested a first floor. She asked if I had written that when I ordered my room. I said that I had, I had stayed many nights this year with Motel 6, and that I was staying 10 nights. She said it wasn't possible-never a suggestion that later in a day or two I could move. The key card had to recharged twice. I kept getting shocked by electricity when I turned off the light switches. The blanket had multiple cigarette burns in it. The heating/air conditioner unit broke the first night, and the TV never worked at all. The bathroom sink faucet sprayed water when used. The shower took a very long time to get hot water out of it. There was broken glass on the floor, which I cut my foot on. The noise every night was unbelievable. The outer door would not fully close-it only stayed closed because of the safety latch. Motel 6 doesn't even provide Kleenex! The towels are as thin as tissue paper, and the bath towels are barely bigger than a hand towel! There were punched holes in the walls and doors. The metal stair railings to the upper floor are extremely rusty and could almost break off in your hand. One lamp had a burnt out bulb in it. this place needs a major redo. Firing the rude employee and letting her know what customer service is would be a huge start!

A great Red Roof location for fun and attractions! Located just five miles from Six Flags New England, Red Roof Inn Enfield is also only eight miles from the Basketball Hall of Fame, the BIG E and Springfield Civic Center. The new Hartford Convention Center and Meadows Music Theater are just 14 miles away and the Hartford Civic Center is 18 miles while the hotel is only nine miles from the Bradley International Airport. Red Roof Inn Enfield also just seconds away from shopping, entertainment and many wonderful restaurants. Downtown Springfield is a short distance to multiple large businesses like Baystate Health, MassMutual Life Insurance Company and the Mass Mutual Convention Center. Our hotel is location is near Six Flags New England, one of the largest theme parks in the region. Also nearby are the Big E Fairgrounds, home of Eastec, many dog show events (and remember we're a pet-friendly hotel) and the New England State Fair. You may also choose to explore and visit the Springfield Armory, the museum of fine arts or maybe take a stroll through the Dr. Seuss Memorial in the Springfield Quadrangle. We are also conveniently located only a short drive from the Basketball Hall of Fame with many great events happening there weekly. Dining and nightlife something that interests you, we are a short drive to downtown Hartford and downtown Springfield where there are many restaurants, clubs and bars. No matter what brings you our way, we thank you for choosing Red Roof Inn Enfield and hope to make your stay memorable.Red Roof Inn Enfield offers contemporary furniture, bathrooms with granite countertops, a comfortable easy chair and more. Selected rooms offer microwaves and mini-refrigerators. All rooms offer free Wi-Fi and superior king rooms offer 42" flat screen TVs. Experience our coffeehouse-style coffee and tea. This location offers a free expanded cable package featuring HBO, a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome...

When you stay at Enfield Inn in Enfield, you'll be in the suburbs, within a 15-minute drive of Six Flags New England and MGM Springfield. This motel is 11.7 mi (18.9 km) from MassMutual Center and 14.3 mi (23.1 km) from Big E.Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.Featured amenities include complimentary wired internet access, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the air-conditioned rooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Housekeeping is provided on request, and irons/ironing boards can be requested.