Fairfield Inn & Suites Emporia I-95

We were scheduled to check out on Sunday. When we returned to our room on Saturday the hotel had emptied our room, tossed everything in the fridge and stole some of my wife’s clothes. I brought this to the attention of the front desk who found some of our belongings and suggested we go on line to find the remaining items. He admitted that they were wrong but said we could go to corporate if we wanted anything beyond his apology. In the meantime they rented the room we were sitting in to someone else. Avoid this place unless you want your stuff stolen or trashed. Have been a gold/platinum member for decades. This place should loose it’s franchise.

This used to be out go to hotel while traveling, but it has gone downhill tremendously. While the front desk person was so nice and welcoming, the hotel is flat out dirty. So bad, we didn’t even take showers. There are a few pictures of what condition the floors were in. I didn’t even take a photo of the bed linens that have seen much better days.

Marriott knows how to make us comfortable. We were running from two Florida Hurricanes and were well rested and well fed before moving on. The property is well maintained and easy to find. All in all, a very good experience. The staff was helpful and pleasant... Compliments to all...

Not renovated. Not fresh. A dump. Carpet in room is damp. First room bed was broken. Floors feel sloped. Neighbor had no hot water. Not in line with the Marriot brand. Very disappointing and will never return here again and will let Marriot know what I think ASAP

I have lifetime Titanium Elite status with Marriott and I love the brand. This property, however, misses the mark in many ways. I have stayed at this hotel a few times. Each time I experienced some service issue, which was difficult to resolve. The issues themselves weren’t difficult, it was the lack of follow-up or sense of urgency. In addition, I encountered several rude associates. The people at the front desk seem to be very nice and friendly, but this doesn’t always translate to other people working in the hotel. My other concern which was never addressed, was the plain yogurt left out at room temperature every day for over a week. Each morning they put out plain yogurt at room temperature, and I noticed as the days went on, and the yogurt was depleted. It was never refreshed. Their breakfast period lasts for 3 1/2 hours yet the plain yogurt was reused each day. I noticed the diminishing amount each day and the curdling of the product. This should be addressed. Coffee, too, was very inconsistent. One morning the coffee was a tan color devoid of flavor. Other mornings, the coffee was bitter. Lastly, the mini quiche was offered every day without fail. This lack of variety gets old. I expect them to have scrambled eggs every day, but something should change on the hot side. 100% of the breakfast was the exact same day in and day out.

I have been staying at Marriott for nearly 20 years and I’m very fond of the brand. I’m also a lifetime titanium having racked up thousands of nights. I hope you find my review helpful. Cleanliness was very average. There was some construction going on which I didn’t mind. However, the hotel itself is not being kept as clean as it should. Breakfast was identical for three mornings in a row with zero changes. The plain yogurt was lumpy and left out at room temperature every morning. The shower was very confusing on how to turn it on, and I had to go to the Front Desk. I was clearly not the only person to have never seen a shower turned on this way as the hotel has a model of the shower itself to show guests how to turn it on. People at the front desk were very friendly. The housekeeping staff was also very friendly. However, the lady who manages the towels was very grumpy and rude. The refrigerator my room was not very cold. The telephone did not work, and despite the fact that I told them that nobody ever came to fix it.