Guest User
February 16, 2024
We booked to stay for 1 night £95 for a double, arrived to find the property is slap bang in a housing estate, dont be fooled its not rural as the pictures suggest, checked in at the bar with a pleasant lady who showed us to our 'room' what a shock! Stains everywhere on the carped, walls, furnishings bathroom the lot! We found pleny of spiders in there little homes in the brickwork that looked well settled! The apex roof leaks down the brickwork and leaves lovely stains a feature the owner may say? We removed the bedding and found jumping lice (see pic) and bed bugs! Oh how we packed up and left the room, asked for a refund and told the owner will sort it, well he didnt! Told on the phone this was all untrue and no refund! The pictures do not lie and neither do we! Will will persue a refund via the small claims court, we have plenty more evidence to provide. Do yourself a favour, we left and booked into a Premier inn for £70 standard double 2 miles down the road and it was fantastic! No doubt the owner may copy and paste a standard denial reply to this review as expected. This place contravenes the 2015 consumer rights act and will be reported accordingly.