Mount Emei Manya Resort Hotel

This was the worse experience ever. I'll never stay there again. This is low season just after Chinese New year. So we choose this hotel because the price is affordable, has hot spring advertised and the rating is 4.7, which they don't deserve. We check in very smoothly and efficiently. The staff are friendly and nice. They tell us the hot spring is in another hotel nearby and not part of there hotel, we also need to buy tickets more 100 per person to use the hot spring. We are kind of disappointed but it's okay. So we get to the room, the decoration is neat and looks clean. It's winter time and the room is freezing cold. We turn in the air-conditioning for 3 hours and still feel cold. We ask the service to check the air-conditioning and they come to check and say it's okay we can take extra blankets, the room has tiled floor which makes it more cold, not comfortable. They refused to change a room and just say you can use extra blankets to keep warm. Then the noise insulation is terrible people shouting at night you can hear people in the next door or above. The bed is comfortable and big big pillow is very high and hurts my neck. the worse thing ever is that the check out time we were told is 2pm they called us at 12.30pm to remind us and woke us up. Then the cleaner comes at one and knocks our door several times standing waiting with the cleaning trolley outside our room rushing us to get out. Talk about bad service. Never again. Even the decoration is nice and it's affordable. The chair is very dirty too. But beds are clean and neat. I'd rather not be rushed or get cold at night with noisy room it's a circus.