Magnuson Hotel Park Vue

The office is closed so you have to go to a different property check in and get any kind of service. Then, they tell you that that will take care of problems and never do it. There is a huge construction project taking place in downtown Ely so it is very inconvenient and noisy. It was very unpleasant!

We were told the property is under new management, usually that is a good thing. Once we arrived, we were told by a man standing in front of the lobby (on his phone and smoking) that we needed to check in at the location down the street, which was obviously inconvenient. We were traveling with others, and at some point during our stay every key to all 3 rooms stopped working. That meant another inconvenient trip down the street. One night there were no employees to be seen, although someone’s little girl was trying to help us (she looked to be 6 or 7, she said her dad was across the street at the convenience store). The room itself had stained carpeting and was musty - there was no fan in the bathroom. The room did not contain a microwave, tissues, or a clock. This location was recommended by a family member who had stayed there several times. They were disappointed and embarrassed to hear that the property is no longer what it was.

The amenities were outdated and didnt work properly(Water heater, air conditioning, screens and curtains were ripped, parking lot needed repaving, no maid service, no room service, ice machines broken)

Bettee communication about property we were at lobby being closed and leaving our keys in a mailbox that anyone could have grabbed.

Our room was about 100mtrs down the road from office and dining room. Breakfast was a bit limited.

There's lots of stains in the room, the chair was super stained and dirty wouldn't even put my bag on it. Odd stains on the sheets, had to use my personal blankets to sleep on the bed