Ferien Hotel Villa Südharz

We arrived at 18:00hrs on a cold, snowy, winter Sunday. Met by the most rude and miserable woman imaginable, who refused to speak in English, (despite the hotel claim that they speak English). Wanted to go through every detail of booking in, even though my wife made it clear she wanted the toilet. Worst of all, when we wanted to eat in the restaurant she said 'It was fully booked'. In fact not so, it was only half occupied. Then walked away. That time on a winter Sunday there were no alternative places to eat. In fact, we found out next morning that it was a buffet (not a la carte), so a bit of initiative could easily have found room for an extra couple. Nowhere on the website did it say that advance booking was essential. That woman was totally unsuited to be left in charge, and the management should have taken more care to ensure that their employee was capable of doing the job. Then, just to make matters worse, the 'double bed' we had booked turned out to be two singles pushed together. Next morning we complained to a nice gentleman on reception, who gave us a free drink, but the damage was already done. If he had offered some kind of refund for pain and suffering of no evening meal, perhaps a bit better... So, folks, if you want this kind of disgraceful service, book there, if not stay away! Oh, and it is in the middle of the forest, not where the map info says it is.... So, don't expect to find it too easily in the dark!!!!