Palala Boutique Game Lodge and Spa

Palala is one of the very few places that really took my breath totally away since the second we arrived. In fact it started phoning the wedding coordinator Anel whom delivered next level service. She immediately e_ mailed all the relevant information in detail, followed up and gave assistance with every question we had. My daughters first remark after we arrived was that Palala made her feel like the first bride ever to get married at this venue. As she said. Mom it's all the little things. They kept my feet in the air the whole time like a princess. I know that after writing this review, it will still feel insufficient for me , as I just can't convey all the positives in one review. Since the second we arrived the welcome on arrival was just next level and overwhelming. Francois, Garth and Never received us with so much kindness. We were offered a welcome champagne, warm hand towel. They immediately unpacked our luggage ( lots and heavy) from the car and took my car to the secure area. Walking into Palala, even after seeing so many photos on the web, completely swept me off my feet. I felt humbled to experience this real " out of Africa" experience in South Africa. A lodge situated right opposite Botswana. The exterior and interior is absolutely so well and perfectly executed. The vistas day and night took us by surprise and the sunsets are for the books. The personnel are extremely well trained. Every single member of this group of people. Francois and Garth. The management on the property that showed us around. Akim, if we may mention a, favorite. One of the best waiters we've ever encountered. Never with that big friendly smile,made us feel at home right from the start. The friendliest butler for sure. The junior suite are breathtaking. The spa, I will rate separately in full, but will mention quickly. We have visited many ,many spas in the past. Never have I encountered this level of expertise. The ambiance, the outstanding massage, the most upmarket environment. They offer many activities on the farm, like fishing, crocodile feeding, wild drive, river cruise, picnic, cycling, predator walk, etc. There is a state of the art gym on the premises. Dinner is 100% signature dinning at it's best. Just a word of appreciation to Maria,the owner. This lodge took our breaths away in every sense possible. Thank you so much for preserving our African nature and heritage of the South African bush and the extremely, great, well trained team at Palala. This lodge is highly recommended.

The place is value for your money.I love they attention to detail.Everthing is always done to perfection.Service,staff amazing.And I love how it felt so real,it wasn’t as if they were just there to do their job and leave.Food,was amazing,the presentation 200%. Rooms super clean.I really can’t fault this place .It was an amazing experience overall.

You have to visit Palala to experience the true essence of FIVE STAR. We stayed there four days and we were wowed from the moment we arrived until we left. The rooms are clean (made up in the morning and just before bed while at dinner) and the food was amazing. Our every need was well attended to.

Beutiful place Friendly staff Excellent customer service 100% luxury. Most beutiful spar Majestic palala river viewer. Excellent food presentation

Perfect, food was awesome, staff are very welcoming. Loved the river cruise, price of alcohol wasn't too bad either, merlot bath was the best. Will definitely recommend this to any of my friends and family

Every was perfect, the staff, rooms and spa. On the last day, the dinner service was not as good as on the previous evenings. The waiter took long to deliver our food, we didn't even eat dessert which almost ruined my birthday evening.

some improvement can be done within the kitchen. the food was cold and the lamb shank was old (and not juicy). Improvement can be done with the time it takes to bring food. I would also appreciate that you have lactose free milk (I am not sure if our travel agent brought this message forward)

I have never travelled anywhere and given the top class treatment I got at Palala lodge. The friendly staff and their way of making everyone feel important. I would visit over and over again if I have to. the food decor mmmm I was even jealous to put a fork in the plate.

I have never seen such a special place and most beautiful environment ❤️. It's so organized and so welcoming. I felt like we were the only couple that was in the building because of the wonderful treatment