Hotels Near Designer Outlet Cheshire Oaks in Ellesmere Port

The stay was on my way to Manchester airport. The heater in my first room was not working, but they moved me to another room All was OK with the 2nd room, until I went to use the shower. The head was not working, in as much as it was like using a tap. But overall a great place to stay. I would recommend it, despite the 2 minor issues.

We have had a lovely stay, and it would only take a few tweaks to make this hotel better. Good: *It's in the perfect location, we took an uber into the centre of Chester for less than £5. *Breakfast was relaxed with a great selection as a buffet service. *Spacious room with all the amenities you need. *Plenty of free parking. *Beautiful grounds and really quiet at night. *Great value for money Needs Improving: *Cleaning standard is average, black mold around the taps in the bathroom that could be easily resolved. *Bathroom floor was desperate for a good mop *Bed wasn't the comfiest as 2 twins fastened together leaving a gap in the middle. *Staffing levels affecting customer service levels, we decided to order room service, took an age to answer the phone and then said could be collected from reception, kind of goes against the point of room service, so we left it, not great for the hotels add on sales if that happens everytime. *No enough bar staff, we ordered food but it was cold and one meal was not what we ordered but too hungry to wait for it to be replaced, apparently fish finger sandwich is identical to fish and chips anyway according to the waitress! Like I said it won't take much for this hotel to raise it's customer service standards to an excellent level, more staff will fix most of the issues, despite everything mentioned we would probably stay again.

Do not stay here! Save your money and go to a else where.. Reading some positive reviews I actually feel these people are family and friends lying to boost ratings because I tell you now it’s lies. So il just break it down No lifts to support with cases and prams Short staffed had the same people running from the bar to the front desk Bedroom is very dated, dirty carpet, ripped wallpaper, worn out sofa beds. The room stank of musk and damp. Walls are thin you can hear everyone walking around and banging doors. Between 3 and 4am we heard a truck outside, metal trollies being dragged and clanking about for around an hour (we guessed it was a delivery) again we have a 10 month baby, that racket did not help in anyway! It is freezing during the evening, we put the dated heating system they have on this did not help at all. When we turned it off what I can only describe as the fire alarm sounded, this put us a damper on the night some more. (When speaking to staff the next day we were told it was in fact someone in another room setting off the fire alarm elsewhere in the hotel) Bathroom is disgusting, nail sticking out on the door so make sure you use the handle not a palm push, sink flooded when used, when toilet was flushed water poured onto the floor and into the bin, no room for your personal toiletries and a make up bag, no hair dryer in the room. No door handle tags to tell staff to leave going into the room while you are out, we got back and noticed because the bins had been emptied (they were no where near full) The main reason we chose this hotel was the pool. When we asked about the facility we were just simply told how to get to the room by the desk staff. Upon reaching the area down the dark corridors we noticed there was no one monitoring the pool and gym area (put us off as we have a 10th month old) god forbid anyone needed any help. Wifi is shocking and phone connection is none existent on o2 Thank god we didn’t book any food here because god know what we would have been served based on the cleanliness of the Hotel. My husband did give the manager/owner an ear full before leaving and disclosed all the points I have made. His response, ‘we are currently working on upgrading the hotel (work harder) and will give you a discount on your next stay’.. he was told he couldn’t pay us to come back! My favourite part of my stay was leaving. All in all the place needs a revamp and a good clean.

When we arrived at the Grosvenor palm court for our Sunday carvery they had messed up our timings on our booking so our table wasn’t ready for us. We had booked for 7pm however they had us down for 7:30pm and the women who greeted us(I think she was the manager) made us feel as though it was our fault, so we showed our email saying it was 7pm when she then eventually apologised. She said to sit on the sofas nearby whilst they tried to sort something out, and she said they would come and take a drinks order, however no one came to take our order and we were sat waiting. Eventually they found a table for us near the carvery which was fine, but a bit out of the atmosphere. When seated, no one came over to us to take a drinks order for a long time or to order any food. When our drinks order was taken and finally arrived, the waiter spilt a whole pint of beer over one of our guests, soaking the chair and his shirt. The waiter was very apologetic and thanked us for making a joke of the situation and promised to take the drinks off the bill. We then had to ask what to do about the roast, and whether to go and help ourselves etc. or to wait for a plate to come to us as no one explained this to us. The food was nice, perhaps the veg a bit cold but overall it was a lovely meal. During this time the service was shocking, no one asked us for anymore drinks, no one asked if we were happy with the meal, no one asked if we wanted the bill etc. when we went up to pay the bill there were no drinks taken off it. We questioned whether to raise this or not but we did. This was where we were told by our waiter that the manager didn’t “see the situation in the same light” and didn’t think it was worthy of any drinks being removed despite a drink being poured all over one of us. Then, when raised with the manager (we think) she was so rude, she came over saying how would they know to take any money off the bill, despite this being a different comment to previously. And she then said “what do you want removing” and “I don’t know what you want us to do” and “I’m not removing everything because only 1 of ten of you got a drink spilt on them!” This was so embarrassing as people around us listened in, and was extremely rude of a manager especially. Overall what they took off didn’t even cover the service charge which we later noticed they had the cheek to keep on the bill!

If you want to conquer Downtown Liverpool by foot this Hotel is your perfect base camp. Located on Mount Pleasant the is a sight to reach whithin walking distance in all directions. The rooms are kept simple, but have everything you need. The staff is friendly and helpful, and although most of the guests are young travellers it is a quiet place, so you can have a good nights rest after your days on the streets of Liverpool. You should definitely start your day with a breakfast in the very uniquely furnished Restaurant/Bar. You'll be greeted by the most lovely Denise, who will fulfill your every wish. And while enjoying your coffee and planning your day you should ask her about the poins of interest wihtin the city. She may also provide some interesting facts about the histoy of the building you are staying at... you'll be surprised.

Never been to prison but pretty sure this is worse. Zero space,weird smell,plug sockets that didn’t work & not safe as the fronts came off. Sink was full of water,shower leaked and they have better quality loo roll in junior schools. Speaking of that,nothing better than looking at your partner through frosted glass as they use the toilet,even better cause you can here and smell everything!!! If you forget your alarm clock,don’t stress as the other inmates will either keep you up all night or make sure you’re up by smashing their doors shut. I genuinely stayed in a squat in NY years ago and it was better than this. We booked for 2 nights and left after 1 and paid £165 for the night across the road which was a palace! My fault for being tight but I’ve honestly had more enjoyable trips to the dentist than Easy hotel. Even their planes are better Oh yeah and the bed was awful too and slanted!! I’d sleep on the street before I stayed there again!