Guest User
February 19, 2024
Do not book this hotel. I don’t usually write reviews, but I’m not even home yet and needed to write this. We were a group of 12 travelling together, this hotel was booked for us as a part of a wider package. Unfortunately we received images of another hotel before accepting, so you can imagine our surprise on arrival. That being said, we accepted the hotel as being ‘quirky’ despite it giving ‘The Shining’ vibes! The rooms are all huge, and each slept 5-6people. Some with their own pools inside. The decor is a mismatch of large random murals, and collectibles. In our room (that I, my husband and 19month old were staying in) smelled strongly of cigarette smoke. To the point that my hair smelled after being in the room for 15minutes. The rugs looked like they hadn’t been washed in years. The AC remote was missing. We had no hot water in the shower and NO RUNNING WATER in the sink. I went to notify reception on arrival and in fairness the staff did try to remedy the issues the same evening. We eventually got water in the sink and I had to give them the solution of providing incense for the smell as it was not easy to air the room. They gave an excuse that there was a fire and the windows were open so the smell came in. Completely untrue as this was undeniable cigarette smoke. The shower was fixed but that night sprang a leak and we had no hot water for showers. On checkout we informed the staff we would not be paying the dinner bill as we felt this was the minimum amount of compensation. The room rate had been prepaid. They said they would speak to the ‘Boss’ he agreed to 5000 rupees off. We declined and said we would at most only pay half of the bill. The boss came out and was literally shouting at and over us and kept repeating ‘why didn’t you say on the first day’. He wouldn’t let me speak but I kept repeating that I did and I listed all of the things that were wrong that I complained about. He continued to talk over and interrupt me and said ‘fine 6000, no more talk’ I was at this point annoyed that he wasn’t even listening so continued to try to make him hear me. He eventually said, fine 10000 off, when I mentioned the smoke smell, and walked away. I’m of the impression that he didn’t want his (white) western guests to hear so wanted to shut down the conversation. As a side note I had at breakfast asked for some mango for my baby, the catering manager said no we only have guava (despite me and my baby seeing a full plate of mango being provided to the ‘boss’ and there being mangos out in the drinks prep area). This guys seemed inconvenienced at the slightest request, even for some milk. I’m also of the impression that we were treated exceptionally poorly by the ‘boss’ as my husband and his family that we were travelling with are Tamil. The guys at reception were sweet but clearly too scared to stand up to the ogre that pays their wage. Avoid this hotel at all costs! The view (the only redeeming factor) is not exclusive to this ven