Name: Best Western OHare North/Elk Grove Hotel
Address: 100 Busse Rd, Elk Grove Village, Illinois, 60007, 100 Busse Rd, Overseas, United States
Rating: 3.9

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Best Western OHare North/Elk Grove Hotel Reviews

Best Western®

All reviews

Positive reviews

Reviews with photos/video

Great service

with a restaurant within walking distance, the location is good and close to the airport.  free shuttle to/from the airport is also a bonus.

BUT NO SHOWER!
Thanks to the shuttle dude to circle back for me at 10:45pm, and pm desk clerk for helping. 
Nice room, nice bed. Funky tv remote was sporadic. 
The water didn’t divert from the tub faucet to the shower head. Barely a dribble. I had no time to call maintenance as the front desk suggested when I alerted them. NO SHOWER!
That’s a good 50% of the need for a hotel over a box in a field. The other is the bed. A bathroom, esp the shower! I’d like compensation!

最近芝加哥的房價太誇張了，衹能過渡一下，去機場很方便，有接送車

The housing prices in Chicago are too high recently, so I have to make the transition. It is very convenient to go to the airport and there is a shuttle bus.

非常舒適的床 房間的床特別舒服，一覺睡到天亮。酒店安靜，適合休息，員工服務也很貼心。

Very comfortable bed The bed in the room is very comfortable and I slept until dawn. The hotel is quiet and suitable for rest. The staff service is also very considerate.

酒店不錯。 位置離機場比較方便，有送機服務，但是要提前預約

The hotel is good. The location is convenient to the airport. There is a drop-off service, but you need to make an appointment in advance.

雖然設施比較舊，但房間比較乾淨，總體還是很不錯的

Although the facilities are old, the room is clean and overall it is very good

Airport pickup service

24-hour front desk

Luggage storage

Wi-Fi

Smoking area

Breakfast

Non-smoking room

All Languages

English

Chinese

All Room Types

King Room

2 Double Beds, Non-Smoking, High Speed Internet Access, Work Desk, Refrigerator

We stayed at this Best Western during our family vacation to Chicago (Sun July 31, 2022 to Thurs. Aug. 4, 2022). We stay exclusively at Best Westerns when they are available where we are traveling to on vacation. My husband who travels a lot for work also exclusively stays at Best Westerns, is a Diamond Select Rewards Member. We are loyal Best Western customers, which is what made this experience so disappointing.  When my husband checked us in he asked the clerk on duty if our room had 2 Queen beds and was told yes. We got up to our room and there were 2 Double Beds. On our way to dinner we questioned the clerk again and he claimed to have misheard my husband saying that he thought that my husband had said 2 nights, and that this Best Western only had King or Double Beds. We said ok and asked if it was possible to get a cot, and were informed that they don't have ANY cots. Frustrated at this point my husband grabbed the card for the manager and we went to dinner. While at dinner I realized that the clerk saying he was confirming that we were staying for 2 nights, didn't make any sense as we were staying 4 nights.  We get back to the hotel from dinner and I ask the clerk for 2 extra sets of towels as there weren't enough towels in the room for all of my family to shower, 2 extra blankets for my kids and an extra pillow. I was told the towels were no problem and he could get me the pillow, but there was a limit of 1 extra blanket per room. I muttered you have got to be kidding me under my breath, and I'm sure the clerk could tell I was very annoyed at this point. He handed me the towles and then asked me to follow him to the laundry room for the pillow and blanket. He wound up giving me a second blanket, which I was grateful for as it allowed us to make up a bed for my son on the ottoman he wanted to sleep on.  The next three nights were uneventful. When we were leaving we decided to use a luggage cart to load all of our belongings onto so that we didn't have to make multiple trips between our room and car. My husband was pushing the luggage cart and while going down the handicap part of the curb accidently bumped the hotel shuttle. The shuttle driver went ballistic threatening to kick my husband's butt and stepping into my husband's personal space. My husband raised his voice and said, ”Listen here, I have spent more money at this company in the last year then you make. Back off.” My husband fully admits that this wasn't his best moment. After we got the car loaded my husband took the cart back, he took pictures of the ”damage” a tiny dent that was barely noticable and went to speak with the manager out the incident. The manager thanked my husband for his honesty and told him that the shuttle driver would be written up for his behavior. He was very pleased with how the manager handled the situation.  We will never be staying at this location again, and strongly recommend that no one else stays here either.

We stayed at the hotel for 2 nights when we arrived to USA and 2 nights before we left USA. Rooms  were renovated and clean with comfy beds. Breakfast was above average. Shuttle service worked perfectly, hotel staff was friendly and helpful, would stay again.

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8.2km from Arlington Heights Metra Station

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Discover 106 reviews of Best Western OHare North/Elk Grove Hotel, rated 3.9 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Best Western OHare North/Elk Grove Hotel Reviews: 106 Verified Reviews Latest 2024 | Trip.com

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Best Western OHare North/Elk Grove Hotel Reviews

Best Western OHare North/Elk Grove Hotel

Best Western OHare North/Elk Grove Hotel Guest Reviews