Tarter Mountain Suites

A cozy 2-bed room apartment with a balcony and separate little garden, both offering nice views of the surroundings. For us, coming with a large car, the spacy underground parking was really appreciated. There are shops and restaurants nearby and Andorra la Vella is only 22 km away, a great place to do some shopping.

Arrived to collect keys with my booking receipt confirming location of rental property. Reception moved us to a property 20 mins walk away up a steep hill. I complained but the reception were rude and simply not interested. Their responses suggest this issue was not uncommon. It turns out, having gone back to the online booking, the booking details had been updated post-sale. I have a receipt before the holiday showing the correct address, the updated online receipt post-holiday showed a different location. Total cowboys who took my money and offered no refund. I was further out of pocket then having to rent a ski locker for the week. I would not use these awful people again. Also, the pictures on the website to do reflect the accommodation... but that's another story.

This is totally misleading. We booked the hotel, once we reached, we couldn’t find the hotel and to realize, it was a different name. No signage, no instructions given to us. We had to keep asking the people, mostly tourists which cant guide us aswell. Once we finally found out. We did the check in. No option to give cash deposit, only credit card. If you don’t have credit card, they will not entertain you even you prepaid your booking! Once the check in was completed, they gave us a direction how to go to the building, expect that you will be lost as they say turn the first corner, make left, make right. I mean, 2022 and they dont have a printed map. In the room, we booked for 4 person. We requested amenities for 4 and asked to set up the sofa bed. And we found nothing. 4 star hotel, no telephone inside the room, incase something happen, in our case, the next room was having a party whole night. We cant complaint as we have to drive out to another area to get to reception. No security in the building. 4 star hotel and we were told that we have to clean all we use before checking out. Never book this hotel. Many other hotel will give you 4 star feeling with less price

Clean and modern apartment with a large balcony overlooking the beautiful Andorra mountains. It was just slightly hard to find and the address and opening hours on *********** did not correlate with reality. (Check in closed more than an hour earlier than stated)