Ohtels la Hacienda

Nice clean hotel, staff are all great, receptionists, restaurant staff and bar staff. Good choice of food on the all inclusive, great snacks during the day. Only downsides are the inside pool is chargeable 15 euros which I think is a rip off and the entertainment at night for adults is non existent. Nice 10 minutes walk to the lovely beach, not many good shops to have a wander in.

We have just returned home from here. We haven't been abroad for 5 years and was a bit apprehensive at first coming away again however we have had an absolute fantastic holiday with a big thanks to the lovely staff here at La Hacienda. We flew to Reus which was such a quiet and stress free airport with the smoothest transfer we have had and arrived at the hotel within 15 minutes!! The hotel itself is beautiful outside and in, it is so clean and well looked after. We arrived and we were kindly upgraded courtesy of the hotel to a pool side room which was on the second floor and great placement in the hotel. The rooms are spacious and good size beds. It has a mini fridge and a hairdryer, the beds were made everyday and the room cleaned with fresh towels everyday. You have got everything you need at the hotel however if you want to venture out there is a short walk to the beach and town and also a very good bus route to go to nearby places,- we went to Salou, Portadventura water park and Tarragona which we were all a maximum 20 minutes bus ride away. La Pineda is a quieter town but we really liked that about it with the busier part being further down, we felt very safe there. The staff at the hotel were all very welcoming and friendly, you can see that they take the time to make the effort which every person they see. We were half board and the food was great, options for everyone and the service was fantastic. Tables were cleaned and refreshed so efficiently and the food was continually being topped up with fresh food (nothing ran out) it was all kept very clean and many staff around to help out if needed. Some of the staff did not speak much English but they were very keen to help out either way- I would definitely brush up on some Spanish next time we visit, out of respect to them. The pool was a great size and very clean, same goes for the splash park and water slides. It was all very safe and enclosed for the kids to run around. The Pool and poolside was cleaned each night and chained off so people couldn't race down in the morning and bag sunbeds which we thought was a really good idea. There is a kids club but our son didn't ended up going as we were out and about but the staff were very friendly and always spoke to him. The entertainment in the evening could've been a bit better in some ways however it's not something we would use against the holiday we have had as that is a personal opinion. I was gutted I didn't get chance to use the Spa as it looked beautiful but we were so busy, I'm hoping next time we come I will get to go. Overall the whole experience of holiday was exactly what we were looking for and we are definitely going to return again! We just want to say a big Thank you to all the staff and La Hacienda for making our holiday very relaxing and enjoyable. We wish were still there!!

We had high hopes for this after reading many reviews in January, however I have to agree with the more recent reviews. The pool area was clean and tidy. The kids had fun! But the toilets were disgusting and on one occasion I witnessed the cleaner come in and sign that they had been cleaned and walk straight back out leaving the toilets filthy. Our bedroom was immaculate, and I cannot fault these nor the cleaners assigned to 406. We had three rooms in total and I know they would also agree with this. The pool bar staff were hit and miss, but mostly miss. There was a day I asked for a cocktail which was on the menu, for an older grey haired gentlemen to appear and very aggressively and loudly berate the young girl who had taken my order for trying to make me the drink that was clearly on their menu - lemon daiquiri - and told me they don’t this cocktail. His whole demeanour was unacceptable and had he spoken to me that way he would have had a nasty surprise. The young girl didn’t seem to be phased but I was embarrassed on her behalf. Staff making the food here were also rude. There was an older red headed lady who was extremely pleasant every time I went over! The food was not to our families taste - turkey neck and pigs feet. There was nothing for children to eat and this meant we ended up eating out most evenings which makes going AI pointless. The staff on the hot station often walked away when there was nothing left, even a third into service. I would have thought they would make an attempt to carry on cooking. There was nothing but pizza to eat for a child and there wasn’t even margarita available which I think is a must for children… I would advise offering chicken nuggets too! After hotdogs and chips for lunch every day, no-one wants it for tea. I quite liked that you had to return your cup for another drink. This stopped the pool area being untidy as it was very well kept and the floor was also always clean which mattered to us with young children running around. WiFi was okay for us. Evening entertainment practically non-existent. The animation team in the day often set up their games right next to our sunbed which meant lots of people stood next to our beds, I believe that they should have an area for this separate to where people are relaxing. Drinks service at meal time was slow! You was lucky to get one drink. The ladies welcoming you at the desk were always pleasant and lovely! Especially Mercedes and there was another brunette lady who was always smiling and very friendly! Any dealings with reception were always positive! The staff there were also very pleasant! I have been AI many times and found it extremely odd that we didn’t have water provided for the room (or any drinks) and you couldn’t ask for big bottles at the bar either. No shade around the children’s pool and you cannot move the parasols. All in all I wouldn’t return to this hotel! However Salou was brilliant and we are looking at returning next year

Never again, Basic rooms,No kettle,fridge didn’t get cold, 1 pillow per bed, paper thin walls you could hear everything. Over looking a busy road. Corridors dirty and smelly Food was the worst food we’ve experienced so had to eat out for the rest of our stay. Greasy, uncovered, cold Flies loved it. Jacuzzi pool was more like a kids pool even they had lots for kids in other areas Pool doesn’t open till 10 All inclusive 🤣 limited to 3 cocktails they were crap Limited to 1 drink if you had an evening meal. No towels provided not that we were told. Wi-Fi awful The spa was disgusting, the indoor pool smells of sewage, half things not working, steam room floor was slimey couldn’t even open the door to the sauna. Gym, that’s not a gym. Pool and bar area rubbish on floor's Toilets 1 no light all week, 1 with broken toilet roll holder, 1 with rotten door frame. Pics can be provided As what’s on other booking sites is nothing like what you get.

Lovely family holiday. Hotel is spotless, room was basic (no kettle) but comfy beds, great air con and small fridge. Shower was great. Pool area fantastic, decent sized pool, splash park and three large slides (for over 120cm height only). Pool open 10-7, slides 11-1 and 3-6. Would have preferred if they could have stayed open for the full afternoon. We always managed to get sunbeds, people did queue but not big queues and not a mad rush. Pool bar served decent snacks/lunches and drinks. Need to present token to get drink, some staff more strict than others when we forgot to bring ours down to the pool. Restaurant choices were huge, not everything was to our taste but have to appreciate the effort and that they are not just catering for brits. Not a lot of choice for fussy kids but the rest of us found something. Always had chips and plain pasta for plain eaters. All the staff we met were friendly. Evening entertainment was average. Easy walk to get into la Pineda centre/beach/water park. Bus stop outside hotel to get into Salou in 15/20 mins and supermarket just round the corner. Would definitely stay again.

Had a fantastic 4 nights at this hotel. Food and drink to a good standard and always found something to eat. Pool area nice and clean with a good selection of drinks. Rooms nice and clean with no issues. All staff very friendly and making sure you were looked after, even had drinks with a few staff outside of the hotel. Booked again for next June..

cheap and chearful stay. What they don't tell you in the advert. Pool only open from 10am, no floats or balls allowed (or big rubber rings). Always a que to get loungers. Pool snacks limited if your all inclusive and have to pay for the nicer food. €5 a day for the safe, €25 for the week. Have to pay for use or the gym, sauna and indoor swimming pool and tennis courts. Entertainment is hit and miss and is loud if your room is overlooking. Alot is spoken in Spanish so not good if this isn't your 1st language. Need your paper card when going to the restaurant, go later as there is always a que. Always something to eat although again hit and miss. No shower room / changing facilities for when you depart. Not much to do around the area. Best parts Clean, big rooms Restaurant staff and security always there to give the kids a high 5 (highligh of our 2yr old grandsons stay) Bus to Salou right outside the hotel takes 10-15 minutes. Get a bus card from shops called bus plana for €10 this entitles you to 10 trips or €16 in a taxi. 5 minute walk to La Pineda beach although hardly any loungers etc. Salou beach is amazing,

Just come back from a week at this hotel, hotel is about 10 minute walk to the town centre. Rooms are clean and nice and large, lovely maids. Reception lovely, most of the restaurant staff lovely few bar staff bit grumpy but do a hard job. Evening entertainment let's this hotel down as was very poor. Asked for a wake up call as a back up, didn't happen not very good could have missed our flight. Food is okay always something to eat. Agree the token system is daft and guests shouldn't have to return their own glasses, should have staff to cover this. Rained on day we were there the indoor pool should have been opened for guests free of charge. Did see two managers walk around a lot would have been nice if they interacted with guests and either said hello or asked how there holiday was. On the whole nice hotel. I don't have young children but if I did believe there should be more parasols at the far end where the children's slide is. Also in the playground area this should have a sun shade too as am sure this gets incredibly hot in the peak season.

Not even a 3 star .food cold kids running everywhere. No entertainment like butlins you have to take your glass back for other drink .it is awful not enough staff but they try hard they work so hard not there fault pool opens at 10am to 7pm not good always ques at the bar inside bar toilets old locks bad men/women getting locked in not safe