The room and property are nice, but the customer service is a joke. I bought food from the hotel restaurant, but they did not have any deserts or liquor available. So I used Hugo to order a couple of desserts. When my Hugo order arrived, I was told by the hotel staff I was not allowed to bring outside food in and that I was only allowed to have the food they sold on their property.
I was never told about this on this site or when I checked in.
I am paying to stay at a hotel, and trying to enjoy my vacation. I will not be told by any hotel staff what I can or can not eat. Especially if they don't have the type of food, I am looking for available.
I book 50-100 nights a year in hotels, and this by far has been the worst hotel experience I have ever had.