Villa Paraiso

The Positives - Beautiful setting - Great layout of multiple pools and patios - Large room layout Safety and risk Issues - No warning note re glass cook top. Have never seen one in Canada. It exploded and glass flew six feet ! We were lucky no one was injured! - Ladder into upper pool is missing bottom rung results into falling into deep ish water (terrible for kids) - Railings have 4 foot openings between wood rails (also TERRIBLE for kids) - 3 kitchen cupboard doors were on broken hinges and could easily come off and hit someone in the head Maintenance List - 1 shower didn’t work at all - Foul smell in the washroom - toilet seal shot - Kitchen sink facet came off when water turned on, creating a waterfall - Kitchen sink drain non existent, so cant do dishes unless using a pot to hold water -Missing screens on many windows and so had to close doors to prevent cats from entering - 2 fans did not work at all during our stay - Fridge ice maker did not work and fridge temperature was no where near cold enough - food spoiled ! Condo Appoin**ents - The one and only “sharp cutting knife” wouldn’t cut an avocado - 2 wine glasses for a unit that sleeps 8 - No dish clothes for washing or drying dishes - Restaurant sign said restaurant was open all days, in fact it did not open until our day of departure

This hotel was probably great in the past and may very well be again in the future, but it is in a state of flux right now. Much building going on all over the property, but very little work being done. Just a state of disarray and construction. There is absolutely no bar or restaurant facility working at this time. Our room had been redone recently, but there was no place to hang a towel or for that matter, Hang anything. No place to put a suitcase other than the floor. Although the renovation was very recent, a recent rain was leaking through the ceiling and already starting to peel the paint off of the ceiling in the bathroom. The hot water in the bathroom was abysmal. It was either scalding or cold. To take a shower you had to try to catch it as the temperature would oscillate in one or two minutes intervals. Our room had a kitchenette, but the only utensils that were there when we arrived were four coffee mugs and four cups. No pots, pans, utensils, etc. I felt bad for the maids and the groundskeeper. They are being insufficiently supported by the owners of this establishment.

We stayed here for a week. The spot is very central and close to amenities. The first room they gave us was an "ocean-view" room but was rather disappointing. The room opened to the patio (and no windows outside the ones that opened to the public patio), had very low ceilings and no hot water. After complaining initially the manager let me know that a better room was coming available and we cut a deal. The 2nd room had it's own balcony, great views and even hot water! It was exactly what I pictured the experienced to be. The staff was friendly, the hotel was generally well kept. There is a ton of amenity space that's perpetually under-utilized and there are a few minor things that could be done that would vastly improve the experience. For enjoyers of wind sports for example, a hose to wash off gear near the beach, a self launch rig and a grass patch to roll gear would be invaluable. I would definitely recommend this hotel. Especially for the nicer room options.

Place is in terrible condition. Booked an ocean view room with no ocean view. Staff spoke little English and was pretty rude. They showed absolutely no willingness to resolve any complaint or situation.