Popular Marriott Hotels in El Paso

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Marriott El Paso

Marriott El Paso

4/5101 Reviews
I am writing out of complete frustration. I reserved a room at the Marriott in El Paso on 1600 Airway Blvd. I left my room for breakfast and came back to my bed *****ped and all my personal items removed and some of them in the maids trash bin. This is ridiculous when I never checked out at the front desk nor was it even close to the check out time of 1pm. This was very inconvenient. There is no manager on staff. I had to sit in the lobby while they track down the maid who cleared out my room and embarrassing to have the made hand me my intimate items out of her trash can on her cart. I paid $159 for this? Absolutely, policy needs to change here. The maid said if she doesn't see a bunch of clothes in the room then they just start cleaning. It is 9am. Why are the maids not only cleaning rooms that people have confirmed they are checking out? Maids should not be going into rooms at 9am and just start cleaning them with no knowledge if paid guest will be returning. Very unsatisfied and embarrassed. I will be calling the manager Monday when she returns.

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