2-Star Hotels in El Paso

Danny the front office person greeted me with a smile and made me feel welcomed. When I requested a different room, this was done effortlessly by Danny. As I was unfamiliar with the area Danny provided me with great directions. Danny could be used as a role model for customer service.

The room had mold,holes in the wall smelled like smoke. The worker Jocelyn refused to do a refund. They messed up the names on the reservation after confirming,they gave a huge run around rather than fix the issue. I am still pending my refund but you better off staying in a ditch than this placeUpdate:manager is dodging calls and still has not issued a refund, but will continue to follow up until issued already reached out to corporate but will do it again.

The hotel is under renovation, so the entire property looks bad. The room we stayed in was dirty. It looked like the beds had been made and towels placed in the room, but otherwise, no cleaning had been done. The floors were dirty, with crumbs and stains on the carpet and loose hair and dirt on the tile. The broken bar of soap on the edge of the bathtub alerted us that the tub was dirty, so we skipped taking a shower in that room. Although it was a non-smoking room, it smelled of stale tobacco smoke. There were loose sugar and creamer packets on top of the microwave. Outside, there was trash scattered all over. Yes, we realize that the property is being renovated, but this is not an excuse to leave trash on the ground. We stayed, but only because it was late and we did not want to risk being unable to find another room. The clerk when we checked in was polite and professional. That's the best we can say about this location.

Hotel is 5mins drive from El Paso airport. No shuttle provided so uber there. Clean big room equipped with small kitchen, writing table and a single seat sofa. Lots of eateries nearby. Perfect👍

Quality Inn Airport East 900 Yarbrough Dr. El Paso, TX, 79915, US +1 (915) 594-9111 Manager Andrea Rubio – Front Desk does not have an email for her no way to contact till 0900 next day. Room 165 – 66.38 for 31 days is 2,057.58 a month for this room Guess Elite Gold Choice Membership means nothing here. Asked for a handicap room and this was not it. Too tired to argue, besides the lady that checked us in left after checking me in. The room looked clean, BUT!!! The security lock on the door was broken off – ½ missing. The mini fridge was nice, but the freezer part was full of freezer frost, so it was hard to get flat ice packs in. We had NO TOWELS - a wash rag and a hand towel. Went to front desk and asked young man to please get us some while we were out for dinner. Came back and no one at front desk even rang bell. The combination lock door was open, so I stuck my head in and yelled. NO ANSWER, lobby deserted. Finally, he came in from the back parking lot and I asked about my towels and his face said it all - HE FORGOT. Look at the camera screen and found the lady that check us in and tried to talk her through a room were towels should be – not available - none dried. Told him I need towels after the drive from California. He told me that he would try, but normally [guess this happens a lot] you would have to wait till 0900. I said get some out of an empty room. On way back to the room I saw a lady and she gave me a towel and a wash rag. Said she would try to find some more. About ½ hour later she bought some, by now it was close to 2100 - 9 PM [I believe with time change]. Surprise – have towel rod holder [left & right in wall] but no rod, maybe that is why we had no towels. Had a partial roll of toilet paper but no new roll noticed around 0145, thankfully had Kleenex. Was going to shower but the exhaust fan is broken. Made so much noise and did not want to bother neighbors. Wi-Fi kept going out – most likely to many people using it at night. Finally used my hotspot to be able to do anything. Better Wi-Fi at 0445 in AM. Since we had no toilet paper went to lobby to use. No toilet paper in the lobby restroom. Front desk no toilet paper either but will tell manager at 0900. I told the young lady “What do I do now” at 0545. She went to ladies restroom and gave me a small partial roll. No hand towel paper to dry hands. Again, the front desk had nothing and will tell the Manager at 0900. No lobby telephone to call Choice, but she gave me the number 877-424-6423 [found this on website - You can also call 1-888-770-6800 for 24-hour assistance] Lobby water fountain out of order. Took picture of hallway trash. Look like to be yesterday’s collection of trash. Two U-Haul trucks are staying there. The smaller one unload all their items into the dumpster – let the front desk know. At the front desk a guest was there and said he rented 3 rooms for week and 1 for the night and no towels. Wanted to know about discount, got straight up bill when he checked

The hotel is very good, the lobby and the rooms are very clean, the breakfast is great and very rich, the attitude of the waiters in the lobby and the restaurant are very enthusiastic, stayed for a few days, very good value for money Recommend

El Paso is a superb city, and this hotel is very close to being superb as well. The place looks and feels brand new. Our 2QN room was spacious, well-lit, comfy and pretty much flawless. For our first morning, the breakfast was inviting and tasty, but for some reason the entire breakfast area (incl. coffee) was roped off and closed the next morning, which is why I’m only giving the hotel four stars.

My Husband and I had a wonderful stay. The staff is amazing, the room was very clean the whole place is very clean. Rick the owner is an excellent man he goes above and beyond to make his guest feel safe and happy. My husband and I stayed for 4 nights that's how safe we felt. The parking lot is well lit up. If we ever go back threw El paso again that will be my place to stay. Thank you to the whole staff for a wonderful quite and safe place to stay.

I prepaid and booked the hotel for 2 nights. I did not check-in the 1st night of my reservation. When I tried to check-in the 2nd day of my reservation, I was told that my booking had been canceled even though I had already paid for 2 nights. The hotel assistant manager asked to see the card i used for the reservation and charged me another $74 for the room I had already paid for. I am.now waiting for a refund from trip.com since my booking was honored.

Horrible experience. I was in an executive suite that attached by an inside door to the next room. My room neighbors had 2 kids, 1 of which cussed like a sailor and sounded 5 years old, at most. Parents yelling @ kids, kids yelling at parents, and each other well past 10 pm. They were so loud that I called my husband to ask his opinion and he could hear them on my phone. He told me what he would do, and I opted for the more mature option. No phones work here, including the front desk, requiring me to physically get out of bed late in the night to voice a complaint. When my complaint was made, I was the one moved, and I was downgraded after confirming it wouldn’t be a down grade. I can say, the hotel clerk did help me move upon my request, and there’s no way she herself did not hear the amount of noice coming from next door. So here I am, when I should be in bed hours ago (because I have to get up for work super early), awake and moving rooms to a downgrade. My room is booked for a week, but I’m planning to contact my company to request a move to a different hotel tomorrow that will be further away from my job site due to this experience. Further, the hotel is being remodeled (I stayed here for a night or two 6 months ago and it was being remodeled then too) so the front doors are manual, which makes it very difficult to bring in groceries and luggage and such. No phones work at all, as stated earlier. Lastly, there was a sign that said the fire alarms aren’t working either. In hindsight, how is this even safe?