Guest User
February 13, 2023
Stayed here early February 2023 with a group of friends. The hotel location is great, ~50m walk to the base chair lift. The hotel provides underground parking on a first-come, first-served basis and charges the average rate for this service. Reception are friendly, multi-lingual and helpful. Our room was ready an hour early and we were allowed to check in. The room was a decent size, warm and comfortable. Standard euro double (two singles) set up. The bathroom had a big walk-in shower and double sink. Good water pressure and hot water always available. Toiletries provided. The room also has a walk in wardrobe area and a safe. Boot room has individual lockers controlled by your room key, and enough space for 2 sets of skis and boots. I believe they are advertised as heated, but ours wasn’t. The restaurant was probably the weak point of the hotel. Very narrow tables in a booth setup, quite tight to get in and out of. Breakfast wasn’t good. Usual mix of meats, cheese, sausage, egg, cereal, yoghurt etc. Two things stood out to me - the scrambled egg looked horrendous, and when they brought more bacon out from the kitchen it was fridge-cold. Certainly not good. I avoided hot food here for the rest of the week given those practices. Otherwise, cereal, coffee and cold items were good. The bar. Spirit and mixer measures are extremely strong. Probably ~200ml of spirit per drink. Which is a good job because the rate of service is incredibly slow. The staff are the same ones working the restaurant, it isn’t their fault. When we once asked reception if someone could come and serve on the bar, we were told someone was already there (despite having waited at the bar for 10 mins… with nobody there) Only other problem we had is after being served drinks one time, the bar staff didn’t write up the ticket and have us sign it to put on our room. We waited 15 minutes after finishing our drinks and, gave up and left. Went to our room and changed in preparation to go out, planning to go via the bar again to check. On reaching reception the bar staff member was furious and acting as if we were trying to get away without paying. Bit frustrating given how long we had waited for them, but quickly resolved. Would I stay here again? Yes. But in the evenings they need to have a dedicated bar staff member. Also, there are food safety issues here when food is being brought out from the kitchen and fridge temperatures to be placed on a hot plate. These need to be resolved.