Apartamentos Pantebre 3000

Would’ve given 0 stars if I could’ve. Absolutely shocking service and facilities! Paid £1600 for 7 night stay for a studio apartment with mountain view. On arrival we were asked to queue for nearly 2 hours on the stairs behind their office doors to check in. Once we finally get to the appointment we realised that there was no pillowcases, only 2 sheets to shear between family of 4, no duvet covers and not enough towels for all of us. No cot bed provided for our 1 year old either. The apartment we were given had windows facing an other apartments rather than mountains. The place was very poorly maintained, mould on bathroom sealing and broken furniture. We were promised a compensation to make up for the stress our family got put trough, however they actually never honoured it. Absolutely shocking!!!

I was disappointed the property had two bedrooms, kitchen/ lounge it was advertised to sleep 6, but the facilities was very poor, The cooking utilities was very poor as not enough

I wasn't given an apartment key code when I picked up the key (in an office 500m uphill with limited hours). So I had to wait for neighbors to let me in or annoy them by ringing every apartment at the building. (I wouldn’t have to have done that if I was given a keycode initially). Check in took 25 minutes of waiting around, so please consider using the bathroom and having a snack before you check in. Apartment had no wifi. I’d be better off at the Hotel Cal Ruiz.