Luis San Jose
July 25, 2025
The hotel may be as pretty on the outside as you'd like, but beware: the air conditioning in our room dripped water, flooding much of the floor and soaking our luggage. We had to change rooms twice because the air conditioning in the first room wasn't cooling. The pool water isn't treated, so you're left covered in itchy skin after a swim. They couldn't find our reservation when we arrived, and they kept us waiting for ages. Breakfast, which I doubt cost more than $1, is shameful for the price they charge. The room door didn't close properly. The electronic keys were reset every time we left the room.
In short, a disaster. After paying over €100 a night during the low season, it's a real rip-off. We definitely won't stay there again, and we wouldn't recommend it to anyone. I just want to thank the woman at reception, who was as polite as she could be to us, even though she knew all the trouble we went through for four nights in a row.
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