Guest User
January 13, 2025
They put me in a room that looked like a crypt, unpleasant, unkempt, moldy walls, large, designed for a family. The safe didn't work, no Wi-Fi in the room. I asked to replace it, in response -, If you don't like it, you can move out. I paid for the room in advance 40 days, the New Year is coming soon, the prices have gone up, which means I'll have to pay more. Contacting Trip Com didn't help, the manager just laughed. I had a reservation for two more weeks, then the manager agreed, said if you stay we'll move you to another room. Why was it necessary to put me in a crypt room initially, after the New Year, the hotel was a quarter full
Original TextTranslation provided by Google