Baix Llobregat Hotels with Gym

First of all, I want to point out that we were accommodated in the hotel by the airline that canceled our flight that day. We were told that we would get transportation to the hotel, overnight stay, breakfast, dinner, and that the hotel would provide us with a return transport for the flight next morning. Firstly, when we arrived to check in, the receptionist didn't even know we were coming. Secondly, we went to dinner at 8 pm (dinner lasts until 11 pm). Me and two colleagues waited for the first course for a full 45 minutes. And then an additional hour until the food arrived (they don't have a buffet, only a daily menu). At 21:30, the soup arrived and it was cold. Also, later there was no more soup so other guests had to order something else. Then, we got unseasoned cold, dry chicken with fries, also cold. The food looked like it was served in a student canteen. Dessert was okay. Only water is included in the price of drinks. When returning to the rooms, we asked the reception to prepare breakfast packages for three of us at 3 am, because we have a flight at 6 am. We also asked for this at check-in. At 3 in the morning during check out, we were suddenly told that there was no more seats for us on the bus they ordered to the airport and that we had to call and pay for a taxi (90 euros) ourselves. They did not care about this situation AT ALL. In addition, the breakfast package was only prepared for two colleagues, they didn't make it for the third, even though we asked for it THREE times. Very very bad experience!! And yes, the rooms are nice but they are not clean. There were ants under the bed. I do understand that we were not regular guests because we came suddenly from the airport, but that is NO WAY the reason for such bad service. In the end, a big, huge negative feedback for the receptionist who was on the night shift - she had absolutely no desire to help us in any way. Would NOT recommend.