Noda Hotel Kumasi

I got back from my 6 hour drive tonight and I thought to share my feedback while it is still fresh in my mind. The Noda Hotel has dropped its standards. The true test of a good hotel is it's welcome and ability to make guests feel at home away from home. I have high expectations but I am reasonable and my experience this time was not as good as my previous one. I run my own Airbnb and so I know how to aim to please and please my guests. It all comes together with a careful proactive approach to the guest experience. Constant reviews of what is offered as well as the continuous training of staff and maintenance lead to an improved guest experience. My experience at the Noda fell very short of my expectations. I arrived on a very wet Thursday night having done the 6 hour journey from Accra. I must admit the gentleman who helped me with my luggage up to my room was the stand out member of staff who left me feeling looked after. The check in was also quick but underwhelming in terms of customer engagement. No warm welcome or even smile - just a matter of fact approach. I wanted to order room service from the kitchen and head to my room quickly to unwind. Unfortunately I had to follow my helper to the restaurant and place the order there, no direct communication or call was offered to me. No they could not take the drinks order there either; I had to make another trip to the bar next door having to walk through an open air space with the rain hitting me on the way there and having to balance my steps carefully on the very wet and slippery floor to avoid falling, all just to place the drinks order separately. Unfortunately they were out of stock of what I wanted so I settled for water which is provided in the room so that was fine. The staff member helper got me into my room and asked if he should put the AC on as well as the TV which I was grateful for. He made sure my bags were well placed and left. I noticed that the air conditioner was not working shortly after he left and I tried to find out the problem but was unable to. I reported it when room service was delivered but no one came by which time I was so exhausted I put the fan on and went to bed but the fan was not near the bed and not as effective. The mattress was also very hard and not comfortable at all. I tried to wash my face and noticed that the sink was blocked. I thought it was perhaps a slow drain but when I woke up in the morning, it was still blocked. I had to clean my teeth in the shower! Breakfast was also very unimpressive. There was no butter/ spreading margarine. I asked and was told they had none. The table where tea, hot water is set was untidy with used instant coffee sachets and debris of coffee crumbs and spills of all sorts. Milk should be served in a jar for pouring not placed in the Carnation tin it comes in on the table. A little more finesse will not go amiss. I had to wait for the eggs as the tray was empty. There was only one frankfurter left and I wa