Guest User
April 27, 2023
We booked the hotel using a hotel voucher. It was supposed to be bookable all year round, but in reality it is only bookable from November to the end of April. This is not acceptable! If that is the case, it should be communicated realistically in advance. Because of construction work, the route to the hotel was very adventurous, also thanks to the poor road conditions. But that is not the hotel's fault. The hotel is in a good location, about a half hour's walk to Wartburg. Our room was small but with a view of the Wartburg. The room had also been newly renovated. The bathroom is small but OK. The refrigerator was no longer there; it had obviously been removed - probably for energy reasons. The staff at the reception are stressed and annoyed, as a guest you feel like a nuisance. On the other hand, the service at the breakfast buffet was very friendly. At breakfast, everything you would normally expect was there.
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