Pentahotel Eisenach

The room was nice and new, with towels but no toothbrush or toothpaste. The restaurant was on the first floor, and there was nothing much to eat for breakfast, just a few slices of bread with some jam and fruit.

The hotel is located in an industrial area, the view is very nice if you look over the industrial area, for example the Opel factory, you look over to the Thuringian Forest and have a view of the Wartburg! The rooms are so-so, well furnished and clean! Renovation would be necessary! On the other hand, the restaurant was very, very good! Price/performance ratio was good! Breakfast was good! The staff were very nice and accommodating! The starting point for bike tours or hikes is ideal!

Very friendly reception staff, modern rooms, comfortable beds, restaurant looked inviting. Unfortunately I was away on business and tired. Otherwise the ambience would have appealed to me. I can recommend the hotel.

The room was very nice and clean

Good: Room was clean, correct and quite spacious, room was quiet, facing the back. Bathroom with bathtub. Breakfast was very good. Not good/unpleasant: The room did not have a safe. When I suspected and asked about this (I had asked if they could please check the video recording to see if anyone had gone into the room, whether there had been cases like this before, etc.), I was told: "Unfortunately, the incident ... is no longer comprehensible, so you are free to report it to the police if necessary." My other questions were completely ignored. I realize that the hotel is not liable for theft from the room. And without evidence (possibly previous incidents, recordings, were other guests victims that day) it is not worth reporting it to the police. But there was no answer to my other questions - especially since the email was addressed to the management. What a pity. Not correct: The stated 10% for food and drinks was not deducted from the bill, even though the booking was made online via my Penta Friends account and everything was charged to the room. Because the bill was sent to me by email, I didn't see it until later. That's why I'm giving it a bad review. Website quote: "Take Ten On Us. Ten is our magic number. Not only will you receive 10% off your stay with us, but we'll also take 10% off your food and drink* bill (*not valid for Pentahotel Inverness)." So the stay at the Pentahotel Eisenach was not good for us. If you are not a Friends member and do not keep valuables in your room, you will be quite happy with the spacious room and the very good breakfast. The staff in the service and at the reception were friendly and correct.