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Everything was good. Good bed and kitchen,we were family of 5 and we had everything we need .Of course we brought from home what we did not expect that will be in this flat like shampoo ,soap,oil for cooking,salt,fan. There were a fairy and new sponge for washing dishes. We liked everything and I recommend this apartment to everyone .

”I had an exceptional experience at the lounge of the Herods Hotel. The atmosphere was elegant and relaxing, providing the perfect setting to unwind. A special thank you to Irina, the manager, and her assistant Victoria, who went above and beyond to ensure our visit was truly memorable. Their professionalism, warmth, and attention to detail made us feel incredibly welcome. The service was impeccable, and every request was handled with care and a smile. I highly recommend visiting the lounge if you're staying at Herods – it's an experience not to be missed!”

I stayed at the hotel between 17.5 and 21.5. The hotel is outdated, the dining room is reasonable and the pool is standard. However the customer service is very poor. We booked a room for 2 people, arrived two co-workers, got a room with a double bed. We were told to call room service and they would come and split the beds. We called, the guy who arrived said that the beds can not be changed because the base does not allow it in the room and if you want you can arrange the sofa bed as a bed - in the same breath he recommended calling the reception to change our room. I went to the reception, I mentioned the situation, the clerk could not help and referred me to the hotel manager - she just shouted at me that I should not come to her or contact her, I told her that the receptionist referred me to her so I came - it did not really interest her. Realizing that another room I was not really going to get, I asked the room service to arrange the sofa for the bed. Room service arrived again and brought us a blanket sheet and pillow. I called customer service, said I did not pay less than any guest at the hotel, why should one of us sleep on a couch ?? The employee told me she had nothing to do, I asked a principal to get back to me. To this day (after the holiday) I am waiting for the same call. We slept with two adults when one was in bed and one on a couch (that could not be opened!) For an entire vacation. Another point, you can also get- Room with a view of the garbage cans and a wake-up call at 7 a.m. with a truck coming to evacuate them.

Great location ! The stuff are very polite and welcoming We want particular to praise the guy in the front desk - I’m sorry we didn’t catch his name - but he is I think Russian. Every time we asked him for help he was so nice and helpful although sometimes the lobby was very busy. Please make sure he gets this compliment.

Very central location, has all you need. I read some of the reviews from previous guests & was very apprehensive, but was pleasantly surprised. The room has great aircon, a nice shower, good quality Dead Sea soaps/shampoos in pump pack bottles. The in room fridge works, they left 2 small bottles of water in the room which was appreciated. Eli on the reception desk is super friendly. They clean the rooms each day. There's free coffee/tea at reception area with indoor & outdoor seating/tables. A vending machine selling drinks at a very reasonable 6 shekels each. Some great eateries really close & awesome shopping very close - the hotel is just across the road from the central bus station To see people describe this as a hostel is so weird, because it really isn't even close to that.