Der grüne Baum Mountain Boutique Hotel

Booked last minute winter sports in Ehrwald, suite in Der Grune Baum hotel. Arrival last week. Reception at the reception is simply bizarrely bad. No attention, here you have the key and good luck. No explanation, no welcome guest, nice to have you there, nothing like that! They have a restaurant, alla carte menu in the lobby, but they don't do that... only book extra for half board at €50PP per evening... don't you want this? Good luck in the center at a restaurant, they say. Breakfast is good, staff tries to ignore you on all sides, pushes for a coffee machine for their own use, poorly replenishes what is empty. Floorboards in the breakfast area are completely worn out, the floor is bending. Somewhere you think, I'm going to fall through that floor while you're grabbing food. During the stay, the reception is always unmanned. If you have any questions, you should do a scavenger hunt but someone. EXTREMELY bad and impersonal. It is not a hotel, it is a self-service concept. Seen several guests at many times during the week who were frustratedly looking for someone at the reception... Check out and pay the same, again a search for staff. Checkout is cold and chilly. No thanks, no nice trip home. They are not interested in the well-being of guests. Earlier in the week a guest had become unwell in the sauna, resulting in helicopter trauma. If you ask the owner afterwards, is the guest okay? Is everything OK. yeah, i don't know. She went to the hospital with the trauma, and will probably be fine. She shrugs her shoulders and walks away laughing. Sad hostess. Summary, never coming back to this hotel. A direct insult to other hoteliers who do their best to make guests feel welcome. Bad intention. The soul is gone from all the staff. The owners first. Stop it, do something else, or rent the **** out as apartments. It is no longer a hotel. An empty minibar in the suite, no coffee or tea makers, no information material, nothing at all... Are you going to the ice rink or swimming pool with your children, and have you received a guest card and discount coupon from your hotel, ehh I don't know anything... Where are you staying this holiday? The name of the hotel raised the eyebrows of the local lady. Sta, we have asked them several times to inform guests about this, but they do nothing with it. Fortunately, I received discounts at the swimming pool and ice rink for the children through the lady in question. What was good? Good parking, location in the center, room (suite) with 2 adults and two children fine at first glance. Cleaners deserve kudos, everything is sparkling clean every day. Our advice, find another hotel! We didn't know any better beforehand. We had read a similar review somewhere. It won't be summer, YES!

Eigentlich wäre es ein schönes Hotel. Das Zimmer war modern eingerichtet aber leider nicht ganz sauber, relativ dunkel und hellhörig. Das Abendessen war nicht schlecht aber der Service ausgesprochen schlecht und unaufmerksam. Im Offenausschank gab es lediglich einen Weiss- und einen Rotwein. Auf das Dessert sowie auf das Frühstück am nächsten Tag habe ich verzichtet. Das wollte ich mir nicht antun. Der Empfang war freundlich.