Lyons Woodlands Hall

We stayed in a platinum caravan and it was really dirty. There were 10-15 dead flies stuck to the main bathroom ceiling when we got there. There were carpets in the lounge and bedrooms with stains on them. There was a massive cobweb inside the vent above the kitchen sink - no wonder we kept finding spiders everywhere. The cooker needs replacing - the temperatures around the dial for the oven had all faded off, making it too risky to cook chicken. The oven door had dropped on one side, leaving a slight gap, so it took over an hour to cook oven chips. The microwave was full of rust patches on the inside. When we went to Reception to raise concerns, there was rarely anyone there. Then went to the bar to see if anyone could help and there was never anyone there either - to the extent that on the Sunday, we waited 10 minutes at the bar, with no sign of anyone, despite an event being on and the bar being full, and so had to ask a waitress to find the staff. When we did speak to the lady on Reception or the manager they were vey unhelpful, rude and dismissive. The caravan was 3 caravans from the end of a cul de sac which had waste bins at the end. As the weather was hot, the smell from the bins was unbearable.

DONT GO HERE. Waste of money. Left in freezing temperatures with no heating in rental van. Gas bottle gave 5 hrs of heat. Gas bottles had not been checked despite freezing temperatures and heavy snow forecast. Not able to get hold of anyone to sort overnight as no emergency number. No manager on site, was helped by domestics and ground staff in the morning. After 12 hrs of no heating, hot water or cooking facilities except microwave. Vulnerable Elderly people in van one with heart problems. Absolutely disgusted this as happened. Could have caused fatalities. Unable to get off site in night due to snow or would have gone home to warm up. I repeat do not go here. Absolutely no management or emergency help. I REPEAT DO NOT WASTE MONEY GOING HERE. Wendy

Text: An extremely dissapointing stay in 2 different vans. We recently had to move out of our property whilst renovation work was done to our property to assist my disabled husband and we booked Lyons woodlands disabled lodge 23-27 sep, We then decided to arrive on 20-23 on same park and contacted Lyon’s, Upon trying to book disabled unit was told it wasn’t vacant and after a long conversation with Georgia in the booking office who tried her very best to accommodate us it was decided we would go for the platinum lodge with hot tub as I was assured it had a handrail on both sides of the steps which I said my husband could manage with my help. When we arrived there was only a handrail on the right side which is my husband weak side and we really struggled and he felt like he didn’t want to go out all weekend as it was unsafe for him without the 2 handrails.Decided to make the most of it as the caravan was beautiful and at least I could use the hot tub. But after going out to buy swimwear found the hot tub not working, I reported it and reported it repeatedly and by sat evening was told engineer would come next day, nobody came. It was agreed that I would be reimbursed the difference in price for one without hot tub. (Which I still haven’t had)But the disappointment was immense especially after finding no handrails. We then were very much looking forward to moving in to accesable van, which we had seen pics online and it looked lovely and just what we needed but what got was completely different from the van advertised, it was very basic, no fire, stools round the table instead of proper chairs, but worst of all the wet room was nothing like the one in the picture it actually had a step up in to the shower not suitable at all, I did complain immediately but there was no where else to put us. We were offered a full refund if we left immediately. Where the hell were we supposed to go!!!The door to the van was not suitable for a wheelchair, it was simply a peice of wood to try and make the threshold higher.Other problems we found, was the overall view that welcomed us, a dirty filthy chair and ashtray at the door and on the threshold ***** from the kitchen to the lounge the screws were raised, extremely dangerous to someone who struggles to walk .And a leaky loo, Felt very much that the photos online of the accesable van was gross misrepresentation of what was on offer as this was the only one on site and it clearly states it is pictures of woodlands accessible van. It was our first visit to Lyons and felt very let down and disappointed. I gave Lyon’s the right to reply b4 I published this and got a call with an apply. Not good enough Lyon’s. We had been planning to spend my husbands birthday in March at your brand new resort as we had called in for lunch. Certainly not going now!!!!