Guest User
May 20, 2025
Trusting trip.com, I booked this hotel for 5 of us including an infant. However, on reaching the hotel, found out the place to be filthy, unhygenic and full of indesent crowd. The hotel was surrounded by drug ******* and one of the drunk and high woman, while us waiting to check in, asked me for a lighter and coins while I was holding the baby. She came so close that the baby got scared and started crying. Had to immediately leave and find another safe place to stay which was very inconvenient as finding a hotel at the last moment is so tough. The staff itself recommended another place seeing how terrified we were. Called customer careof trip.com and reported the issue but refund still not issued.