Premier Inn Edinburgh A1 (Newcraighall)

A lovely premier inn, clean and tidy, really friendly staff and a perfect location for our weekend in Edinburgh! Also attached to a wonderful Greene King , the Cuddie Brae, which was much more affordable than pubs closer to the city centre despite being very close!

I booked a room at the above Premier Inn on 18/9/24 for one night. Having stayed at Premier Inn on many occasions I was expecting it to be of the usual acceptable standard. The room charge was £174 for one night. However on this occasion I was extremely disappointed. On arrival we were allocated room 11 on the ground floor. We found the room to be very dark, dreary and musty. The only window in the room looked directly on to a brick wall with no natural light. The room condition was very dilapidated. We reported our dissatisfaction to the receptionist who agreed it was not a nice room and she reallocated us to room 105 on the first floor which was the only room available. Unfortunately this room was also very tired, musty, with damaged and stained furnishings. The hand soap dispenser did not work and was seized up with rust and congealed soap. Paint was peeling from water damaged skirting in the bathroom. The bathroom door had a film of dust on it. Two of the table/bedside lights did not work. The switch on the table lamp was missing leaving a hole in the base through which the wiring was visible. The headboard on the bed had two old greasy head marks on it presumably from previous occupants. All the walls were marked, stained and in need of freshening up. The entire room could only be described as grubby. As a result we were not comfortable in the room and did not sleep well as a result. On checking out the following morning there appeared to be no receptionist on the desk so we deposited our key cards in the box and left. I subsequently submitted a feedback/good night guarantee complaint form to Premier Inn twice but got no reply. So much for all the TV Ad hype and customer service!!

The Premier Inn at Newcraighall is always my go-to spot for bringing people to Edinburgh. The bus stop is a 2-minute walk away, then it's a £2, 25 minute ride to the city center. Very convenient. Its' clean and comfortable, and there is a Cuddie Brae restaurant next to it.