Guest User
November 18, 2022
Don't book! Shameful service. We had booked bedrooms 2 months in advance. 8 hours before check in, they decided to cancel the booking on us for alleged "wrong card details". The details were entered automatically via autocompletion, with details that we use regularly on other online purchases. They did not even call us nor tried to reconcile the matter nor warn us. Just sent us an automatic email. Grateful we checked our inbox that morning, for we would have turned up for a bad surprise. As a result, we had to pay twice more expensive for another hotel.