Fraser Suites Edinburgh

Overall a great hotel in an amazing location. The staff were friendly and the room was clean, comfortable, and exactly what I wanted. The shower knob was a bit confusing, but once I figure that out I had plenty of hot water.

Staff were excellent and accommodating. Only issue was rooms were too hot and difficult to turn down temp. That small issue was irrelevant as everything was outstanding

Our room hadn't been cleaned. There were hairs on the toilet seat, there was dust everywhere (for an asthmatic person this wasn't acceptable at all). Inside the toilet and in the sink it looked like someone had emptied a dust pan and not cleaned up after. Towels in the bathroom had dirty hand marks on them. Dust on every surface. When we approached reception the young lady looked at us like we had made it up and didn't apologise (her colleague did), her attitude was not customer friendly or focused. When housekeeping had been back to our room they still hadn't dusted/cleaned everywhere, There was still black dark patches in the toilet rim, and dust on surfaces. No one checked back with us to ask if we were happy or not. When we checked in, reception didn't offer us any information on dining at the hotel, nor update and advise us there was building work/decorating. We were woken at 7.30ish every morning with noise from the workmen (scrapping/filling/talking), which again isn't acceptable when you've booked a relaxing break. The room was comfortable with a separate lounge.

Really well situated in a charming old building. The receptinonists will give you a great welcome. Room services could be significantly improved. Cleanliness i a bit lacky.

Stayed at this property before and didn't disappoint. Great staff, accommodation and location