Apex Waterloo Place Hotel Reviews
Apex Waterloo Place Hotel
23-27 Waterloo Pl, Edinburgh, United KingdomView Hotel Details
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Apex Waterloo Place Hotel Guest Reviews
4.4/5
Very Good
122 Reviews
Verified reviewsLocation4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(122)
Positive reviews(121)
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Awesome rooms(7)
Negative reviews(1)
Adam
Deluxe Double Room
Stayed in Oct 2023
Couples
1 Reviews
Outstanding
Posted on Oct 19, 2023
Very friendly front desk, excellent service. Excellent location. 
Response from Property: Thank you for sharing your positive experience with us. We're thrilled to hear that our front desk team made you feel welcome and that you received excellent service during your stay. Our staff takes great pride in their work, and your compliment will certainly be shared with the entire team.Furthermore, we're glad you found our location convenient for your needs. Being situated where we are, we understand the importance of accessibility and proximity to various attractions for our guests.We appreciate your feedback and are delighted you had a pleasant experience. We look forward to the opportunity of welcoming you back on your next visit to the area.Best Regards,George MiliarasFront Desk Duty Manager
Guest User
City Twin Room
Stayed in Apr 2024
Family
1 Reviews
Very Good
Posted on Apr 30, 2024
Swimming pool is not available
tiniskying
City Twin Room
Stayed in Jan 2023
Couples
16 Reviews
Great
Posted on Mar 17, 2023
Best situation. Although not much facility, clean and very good location.
Response from Property: Dear Guest, Thank you for taking the time to review us and for a perfect score!! Hope to welcome you back in the future, Best Regards, Savia Rodrigues Front Office Manager
Mingjia
City Double Room
Stayed in Apr 2023
Friends
4 Reviews
Very Good
Posted on Apr 12, 2023
great clean and convenient. friendly worker
Response from Property: Thank you for your kind review, Mingjia! We're happy to hear that you found our accommodations to be great, clean, and convenient. Our team works hard to provide a comfortable and enjoyable stay for our guests, and we're glad that you found our workers to be friendly. We hope to have the pleasure of welcoming you back soon for another excellent stay. Thank you for choosing to stay with us!Best Regards,Savia RodriguesFront Office Manager
Guest User
City Double Room
Stayed in May 2022
Couples
1 Reviews
Outstanding
Posted on Jul 1, 2022
Fantastic hotel stayed before, breakfast is a little on the expensive side especially if you only want one part of the breakfast so we ordered breakfast to the hotel which wasn’t a problem with all the local cafes around. Will be back
Response from Property: Dear Guest,Firstly i would like to thank you for choosing Apex Hotels for your recent stay with us,I am truly happy to read that your overall stay was great.Looking forward in welcoming you in the future soon.Best Regards,Savia RodriguesDuty Manager
Guest User
City Twin Room
Stayed in Jun 2023
Family
7 Reviews
Outstanding
Posted on Jun 17, 2023
So good
Response from Property: Thank you for choosing Apex Waterloo Place for your recent stay. We greatly appreciate your kind words and positive feedback. It is always a pleasure to know that our guests had a wonderful experience with us.We are thrilled to hear that everything met or exceeded your expectations. Providing exceptional service and a memorable stay is what we strive for, and we are delighted to know that we succeeded in achieving that during your visit.If you have any future plans to visit Edinburgh or any other city where Apex Hotels are located, we would be honored to have you as our guest again. Please do not hesitate to reach out to our front desk team for any assistance or inquiries you may have.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back to Apex Waterloo Place or any other Apex Hotel in the near future.Warm regards,George MiliarasFront Desk Duty Manager
seimei_jk
City Twin Room
Stayed in Oct 2023
Couples
7 Reviews
Posted on Oct 5, 2023
I booked a city view room, but it turned out to be on the second floor. The window looked out onto the patio wall. The bathroom supplies are very simple. After taking a shower, water is everywhere in the bathroom. The water backs up to the bathroom door. There is no glass or other facilities in the bathroom to isolate it from the sink. The backflow of water makes washing and going to the toilet extremely inconvenient. In addition, it costs 2 pounds to store a piece of luggage, which is really dark. Fortunately, I only booked it for one night. I decided to move my luggage to another hotel only a few hundred meters away zzz. The room attitude of the other hotel was much better. Many, and Calton Hill can be seen from the window. This hotel has the lowest value for money along the way.
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Response from Property: Thank you for your feedback.I apologize for any inconvenience experienced during your stay, especially concerning the bathroom and room view. Your concerns will be shared with our team for improvement.Please note, we do not charge guests for luggage storage and I'm sorry for any confusion regarding this. Your insights are valuable and will aid us in enhancing our guest experience.We hope for an opportunity to better serve you in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
Guest User
City Twin Room
Stayed in Feb 2024
Family
10 Reviews
Amazing
Posted on Feb 12, 2024
The rooms are quite decent and fully equipped. The mattress and pillows were comfortable and I had a great rest. The room was well soundproofed and no sound from the next room was heard. The staff is friendly and will ask if there is enough bottled water. The only thing I'm not used to is that the tea bar is located in a cupboard, and there are no lights inside, so it's dark and hard to see clearly.
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Zaituzhixin
City Twin Room
Stayed in Jul 2023
Solo travelers
5 Reviews
Outstanding
Posted on Jul 6, 2023
Good value for money large standard hotel.
The location is on the edge of the city center, it's quite convenient to go anywhere, just walk. Of course it is very convenient to take the bus or tram.
The room is clean and hygienic. There is air conditioning. There are also windows that can be opened for fresh air from the outside.
Breakfast is good, typical English traditional breakfast, and some self-service bread, fruit, etc.
There are a lot of Chinese food around, and there are even Internet celebrity mala tang restaurants and snail noodle grilled fish restaurants, nice!
All in all good.
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Response from Property: Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our hotel to be good value for money and that you enjoyed the convenience of our location on the edge of the city centre.We're glad that you found it easy to explore the city by walking or using the nearby bus and tram services. It's wonderful to know that your room was clean, hygienic, and equipped with air conditioning. We're also pleased to hear that you appreciated the option to open the windows for fresh air.We're delighted that you enjoyed our breakfast, which includes a traditional English spread along with a variety of self-service options like bread and fruit. It's great to know that you discovered a range of Chinese food options in the area, including popular restaurants like the mala tang and snail noodle grilled fish establishments.Thank you once again for your kind review, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,George MiliarasFront Desk Duty Manager
Guest User
Family Room
Stayed in Oct 2023
Family
2 Reviews
Outstanding
Posted on Oct 9, 2023
It's right next to the train station, a 3-minute walk. The best thing is that it's opposite the tourist bus terminal. The kids have been riding it for two days. The overall feeling is very good, it's quite new, the bed is very comfortable, recommended!
Original TextTranslated by Google
Response from Property: Dear GuestThank you for your wonderful review! We're delighted to hear that you had a fantastic experience during your stay, and we appreciate your positive feedback about the convenient location, cleanliness, and service. We're thrilled that you and your kids enjoyed the nearby tourist bus terminal. We look forward to welcoming you back in the future!Best regards,Dave | Duty ManagerApex Hotels
Guest User
City Double Room
Stayed in Aug 2023
Family
29 Reviews
Outstanding
Posted on Oct 2, 2023
The location is very good, right next to the subway, which is very convenient. We communicated in advance to arrange a noise-free room, and sure enough, we arranged a high floor, which is great!
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our location convenient and appreciated the noise-free room arrangement. We value your comments, and we hope to continue providing you with excellent service during your future stays.Best regards,Dave | Duty ManagerApex Hotels
Guest User
City Double Room
Stayed in Jul 2023
Family
9 Reviews
Very Good
Posted on Jul 14, 2023
Because the twin room can only accommodate two people, with children, we asked us to pay extra to upgrade to a family room. The room is quite big, with a small bed and sofa, and the bathroom facilities are okay, but the window cannot be closed, and it is a bit noisy. The location is at Next to Calton Hill, opposite to the sightseeing bus stop, the transportation is very convenient.
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our family room spacious and that the bathroom facilities met your expectations. The convenient location next to Calton Hill and opposite the sightseeing bus stop is indeed a great advantage for exploring the city.We apologize for the issue you encountered with the window in your room. We will address this with our maintenance team to ensure it is resolved promptly. We understand that a noisy environment can be disruptive to a comfortable stay, and we apologize for any inconvenience caused.Regarding the additional charge for upgrading to a family room, we apologize if this was not communicated clearly. We appreciate your understanding and cooperation in making the necessary arrangements for your family's comfort.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place
Anonymous User
Family Room
Stayed in Jul 2023
Family
7 Reviews
Very Good
Posted on Jul 16, 2023
The room is clean and comfortable, very close to Calton Hill, the service is average
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We're glad to hear that you found your room clean and comfortable during your stay. Our team takes great pride in ensuring our guests have a comfortable and enjoyable experience.We're sorry to hear that you found our service to be average. We always strive to provide exceptional service to our guests, and we apologize if we fell short of your expectations on this occasion. Your comments are important to us, and we will review them internally to identify areas where we can improve and enhance our service.We appreciate your mention of our close proximity to Calton Hill. It's a wonderful location for exploring and enjoying the beautiful views of Edinburgh.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place
ヨルダンヨブチェフ
City Double Room
Stayed in Nov 2022
Couples
9 Reviews
Amazing
Posted on Nov 23, 2022
The hotel is built in a typical Edinburgh atmosphere. The interior is not luxurious, but it is simple and easy to understand. From the moment I checked in, the staff was very friendly and made me feel welcome. The location is very close to Edinburgh Waverley Station and is perfect for sightseeing. You can get to Waverley Station from the underground exit. Amenities included shampoo, conditioner, body soap, shower cap, bathrobe, and slippers. Water and carbonated water in the refrigerator, snacks, coffee and tea, etc. were also free. In addition, although it was a visit for a special event, I was very impressed with the special consideration given.
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Response from Property: Dear Guest, Firstly I would like to thank you for choosing us for your recent stay with us. I am happy that your overall stay was great. We hope to welcome you in the future again Best Regards, Savia Rodrigues Front Office Manager
Yinggaishijiaoming
Family Room
Stayed in Jan 2024
Family
42 Reviews
Outstanding
Posted on Apr 2, 2024
It's great, very close to Mount Carlton.
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