Guest User
December 14, 2021
I booked three rooms at this hotel and I have now been told that it is closing so can no longer accommodate my booking. The bookings have been transferred automatically by Travelodge. The issue is, we have been split between two hotels - one in central Edinburgh and one in Edinburgh Park, which is much further out. I tried calling Central Reservations to amend the booking and was put through to a very rude man. I asked if he could assist and he told me to contact customer services. I told him that phones weren’t being answered and he told me that this is the 21st century and that I need to get with the times - no one makes phone calls anymore… ironic since him answering the phone is actually his job. When I showed frustration at the fact that customer service don’t have a phone number and emails were taking 7 business days to respond to he told me that I should blame the government and Boris Johnson for there not being enough staff at Travelodge as it wasn’t his problem. An exceptionally rude and unprofessional exchange. I am looking for alternative hotels for these three rooms and also have three rooms booked in January in London which I will be rebooking with another hotel group. I would hate to put pressure on the short-staffed Travelodge employees unnecessarily with my business. Absolutely appalling service from a well-known brand. PS I have contacted them on social media and via email but still no word.