Guest User
December 1, 2023
When checking in for my stay, the reception worker was telling me all the usual information for when you check in, and I asked if I would need a lock for my locker or if one was provided. The reception worker (I later found out his name is Raj) raised his voice and said not to interrupt him, finished his speech, and practically threw the keys at me. He did not answer my question and I was too embarrassed and shaken by him raising his voice and being generally very unfriendly that I just went up to my room. Thankfully, there were locks built into the lockers. Then, when I was leaving I stopped and asked him if he had any suggestions for things for me to do in Edinburgh...he in a really rude and loud tone said "No." and then went back to talking to another employee. Everything else was fine about my experience here but I will not be staying here again. I was shocked at how rude the staff member was.