Four Points by Sheraton Edinburgh Reviews
Four Points by Sheraton Edinburgh
90 Haymarket Terrace, Edinburgh, EH12 5LQ, United KingdomView Hotel Details
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Four Points by Sheraton Edinburgh Guest Reviews
3.6/5
48 review
Verified reviewsLocation3.6
Amenities3.6
Service3.7
Cleanliness3.6
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Positive reviews(38)
Reviews with photos/video(5)
Negative reviews(10)
Hoon Hoon
Queen Guest Room, Guest Room, 1 Queen
Stayed in Apr 2024
Couples
28 review
Posted on May 6, 2024
It would have been rated higher if not for the noticeably numerous hair on the bathroom floor that does not belong to us. How did it get there? Short n curly hair is very distinctive.
Anyway, the room was good enough but prices in Edinburgh runs on the steep side. The location was convenient, just walk to Haymarket station or bus stops around. Staff try to be helpful overall. The pillows are very comfortable, as either the bed.
Response from Property: Dear Hoon,Thank you for sharing your thoughts with us. We apologize for the inconvenience caused by the oversight in cleanliness. We're glad you found the room satisfactory and appreciated our location and staff's efforts. Your comments are valuable to us, and we hope to welcome you back for an improved experience in the future.Warm regards,Front Office
Guest User
Twin Room, Guest Room, 2 Twin
Stayed in Mar 2024
Family
2 review
Posted on Apr 17, 2024
This is a rather disappointing stay. I hope we can get a proper compensation.
1. The bathroom does not have any basic toiletries, not even hand soap. We had to go down to reception to ask and was given hand lotion and told that it works as hand soap?!?
2. Breakfast is not ready at 7am. Breakfast is supposed to serve from 7 - 10am. On first morning, breakfast spread was not complete because chef came to work late. (Photo shows what was available to guests). We had to leave to catch our day tour bus so we barely ate anything. On the next day, no breakfast was served because there was issues with gas.
3. Room cleaning was not complete. Room cleaning only made the beds and refreshed the towels. The dustbins were not emptied and the toilet papers were not replenished.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered during your recent stay at Four Points. Your concerns are of the utmost importance to us, and we deeply regret that we fell short of meeting your expectations.Regarding the issues you highlighted:We deeply regret the inconvenience caused by the lack of basic toiletries in your bathroom. This is certainly not the level of service we strive to provide. We understand the frustration you must have felt, and we apologize for the inconvenience. Rest assured, we are reviewing our procedures to ensure that such oversights do not occur in the future.We understand that your experience has left you feeling dissatisfied, and we sincerely apologize for any inconvenience or frustration you may have experienced. Your feedback is invaluable to us as we continuously strive to improve our services and guest experiences.Once again, we apologize for the shortcomings during your stay. We truly hope to have the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve should you choose to stay with us again in the future.Warm regards,Reception
Guest User
Compact Double Room, Guest Room, 1 Double, Near Elevator
Stayed in Jan 2024
Travel with friends
1 review
Outstanding
Posted on Feb 14, 2024
Good stay
Response from Property: Thank you for taking time to leaving a feedback to us. We hope we will welcome you back again at Four Points by Sheraton. Kind regards, Reception
Anonymous User
Twin Room, Guest Room, 2 Twin
Stayed in Nov 2024
Travel with friends
6 review
Very Good
Posted on Dec 12, 2024
It's very convenient to walk to Prince Street in about 15 minutes. The area around the hotel is relatively quiet. The breakfast is also good. There is hot water for bathing. Overall, it's good.
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Harry Sheng
Queen Guest Room, Guest Room, 1 Queen
Stayed in Sep 2024
Business travelers
2 review
Amazing
Posted on Oct 14, 2024
The service is very good and the location is good. In autumn and winter, the lack of air conditioning is not a problem.
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Guest User
Twin Room, Guest Room, 2 Twin
Stayed in Feb 2024
Business travelers
18 review
Amazing
Posted on Mar 28, 2024
Edinburgh main station hotels are relatively expensive, but this one is not too far from Haymarket, so you can save some travel expenses. Even so, the hotel facilities and reception staff are great, and the restaurant also serves breakfast, lunch and dinner, which is a very convenient choice!
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Response from Property: Thank you for choosing to stay with us at Four Points! We hope your time here was everything you hoped for and more. Your presence brightened our days, and we hope to welcome you back soon. Safe travels!
Guest User
Queen Guest Room, Guest Room, 1 Queen
Stayed in Aug 2024
Travel with friends
33 review
Posted on Oct 14, 2024
The room is very small, comparable to a Japanese hotel, everything is compact. Living in a room along the road, it is very noisy at night, and I can hear people talking and arguing clearly.
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Guest User
Compact Double Room, Guest Room, 1 Double, Near Elevator
Stayed in Feb 2024
Couples
70 review
Outstanding
Posted on Mar 6, 2024
One of the best value for money hotels in Edinburgh and even the UK. The front desk upgraded the room type and provided free breakfast for two people (a continental breakfast is actually provided in a hotel of this level). The location is also good, it's very close to everywhere you can take a taxi.
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Response from Property: Thank you for taking time to leaving a feedback to us. We hope we will welcome you back again at Four Points by Sheraton. Kind regards, ReceptionKind regards, Reception
Mushanzhu
King Room With 1 King Bed
Stayed in Sep 2024
Couples
2 review
Posted on Dec 17, 2024
It's really average and has nothing to do with Sheraton
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Guest User
Twin Room, Guest Room, 2 Twin
Stayed in Apr 2024
Family
10 review
Posted on May 10, 2024
The girl at the front desk of the hotel is racist and has a very bad attitude. Don't book this hotel.
We arrived at the hotel to check in at 11:00 on the same day. The boy at the front desk told us that there were no rooms available, but the formalities had been completed. We could come back at 15:00 in the afternoon to get the room card. We arrived at the hotel at 19:00 in the afternoon. The girl forced us to leave our credit card information and enter it into the hotel system without giving any reason. The room fee had been paid on Ctrip. This fee was not a deposit. We said that we could give cash instead of credit card and return it when we checked out. But!! The hotel refused to accept cash??? What's outrageous is that when we said we didn't have Applepay, she rolled her eyes at us and even asked me loudly "Why can't Chinese credit cards connect to Applepay?" I contacted Ctrip's housekeeper to communicate later. The girl at the front desk also... "scolded" Ctrip's housekeeper loudly (I didn't understand and was very surprised).
Later, I met my compatriots back to the hotel. After communication, I found that my compatriots did not leave any credit card information when checking in.
In the end, I was speechless about the hotel service. I contacted Ctrip to cancel the reservation and changed to another hotel. When traveling, I would like to thank my compatriots for their help and Ctrip’s follow-up specialists for helping us fight for our rights.
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Response from Property: Dear Guest,Thank you for sharing your recent experience with us. We sincerely apologize for the distress and inconvenience you faced during your stay. Your feedback is extremely important to us, and we take such matters very seriously.Firstly, we are deeply sorry to hear about the behavior you encountered from our front desk staff. The conduct you described is entirely unacceptable and does not reflect the standards of service we strive to uphold. Please be assured that we are conducting a thorough investigation into this incident and will take appropriate action to ensure that such behavior is not repeated.Regarding the credit card policy, it is standard procedure for our hotel to request credit card information upon check-in for incidental charges. However, this should have been communicated to you clearly and respectfully. We understand your frustration with the situation, especially given that you had already paid for your room through Ctrip. We will review our communication protocols to prevent such misunderstandings in the future.Additionally, we apologize for the inconsistency you experienced compared to other guests. This discrepancy should not have occurred, and we will work on ensuring that our policies are applied uniformly to all guests.We are also concerned about the interaction you described between our staff member and the Ctrip representative. This behavior is not acceptable, and we will be addressing this with our team to improve our service and communication skills.Once again, we apologize for the negative experience you had and appreciate you bringing this to our attention. If you have any further details or would like to discuss this matter further, please do not hesitate to contact us directly. We hope to have the opportunity to restore your faith in our hotel and provide you with the positive experience you deserve.
LuciYin
Compact Double Room, Guest Room, 1 Double, Near Elevator
Stayed in Feb 2024
Solo travelers
3 review
Outstanding
Posted on Jun 13, 2024
It's not bad, clean and quiet, but I misjudged it and thought it was a Sheraton. The hotel is very close to the station, and there is a small Chinese restaurant next to it (I didn't go to eat), and the front desk can also store luggage for a while. The people are pretty nice.
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Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a positive stay and that our team was able to make your visit enjoyable.It's always gratifying to know that our efforts to provide excellent service and comfortable accommodations are appreciated by our guests. Your kind words motivate us to continue striving for excellence and ensuring that every guest has a memorable stay.We hope to welcome you back to our hotel soon and provide you with another exceptional experience. If there is anything specific you enjoyed or any way we can make your next stay even better, please don't hesitate to let us know.Thank you once again for your feedback and for choosing our hotel.
Anonymous User
King Room With 1 King Bed
Stayed in May 2024
Travel with friends
1 review
Outstanding
Posted on Jun 11, 2024
Very satisfied. Great stay experience
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a positive stay and that our team was able to make your visit enjoyable.It's always gratifying to know that our efforts to provide excellent service and comfortable accommodations are appreciated by our guests. Your kind words motivate us to continue striving for excellence and ensuring that every guest has a memorable stay.We hope to welcome you back to our hotel soon and provide you with another exceptional experience. If there is anything specific you enjoyed or any way we can make your next stay even better, please don't hesitate to let us know.Thank you once again for your feedback and for choosing our hotel.
Guest User
Stayed in Dec 2024
Couples
Outstanding
Posted on Jan 4, 2025
Good property, friendly staff, great location! All the staff, especially at the checkin counter are professional and always ready with recommendations. We were there on our honeymoon, and the staff made us feel special with their gesture. Though limited space but Free parking is an added bonus!
Guest User
Stayed in Nov 2024
Other
Outstanding
Posted on Dec 20, 2024
Great location near to Tram and Bus stops and 15mins walk from the famous Prince's street, Great cozy rooms with heating facilities. The Amalfino resturant was amazing with variety of options to choose from the menu. The morning brekfast spread was superb. Highly recommend for travels visiting Edinburg.
Guest User
Stayed in Oct 2024
Other
Outstanding
Posted on Nov 29, 2024
Very nice and comfortable stay, isn't too far away from city centre(Princes St), lovely décor inside and outside, loved the colour on the walls lol staff were extremely friendly, although Wasim(I hope I spelled his name right) was the most disrespectful, obnoxious and rude employee I've ever came across, he didn't even look at us whilst talking to us, just stared at the computer screen whole time, gave us the impression that he didn't want us bothering him, if I was his superior id be very worried about his attitude then on the flip side we had a lovely interaction with the maintenance manager Kerr who couldn't help us more, he showed us how to work the tablet in room, adjusted the heat in the room to a comfortable level, he even recommended some nice bar and pubs Four Points are very lucky to have such a respectful and enthusiastic staff member in Kerr We will 100% be back next year, we missed out on the Edinburgh tattoo so hopefully next year Great stay and memorable