Residence Inn Minneapolis Edina

Staff were welcoming, kind, and very helpful with recommendations around the area. Room was clean and made us feel at home.

Overall this was a good stay for the money. Liked that there was real dishes and silverware as well as a dishwasher. Had lots of room for clothes and putting things away to “stay a while”. The indoor park that we had access to for $10/kid was lots of fun. We only used the pool once as it was very limited in when you could use it and what lanes were available. Staff was very friendly, breakfast was okay, not too many choices and very crowded. The one major complaint is that we discovered upon check-in that the inside door handle was missing a screw and was falling off. I was informed that maintenance would be up to fix it. We stayed 3 more days and it did not get fixed before we left.

The check-in process was efficient and the hotel staff was friendly and VERY HELPFUL. Where it all went wrong was with the room service. 1. There is a room service schedule that patrons are to read somewhere near the check-in counter. We were not told to read it and we arrived right before midnight and were very tired. 2. We checked in on a Sat. Our room was not serviced since we arrived and today is Tuesday. 3. We left the room on Monday at 11:30a and came back at 3p and our room was not serviced. When we left we were told that our room would be serviced. 4. Today, I was asked if I took my trash out and I was a bit surprised. I have never been asked that when staying at a RI Marriott. And then RIGHT IN FRONT OF ME, the hotel staff called someone and sternly said, "Don't tell the people that we will take the trash and used towels out of their room if their room is not scheduled for service!" 5. My wife called the hotel when we left to get clarification and was told that we were supposed to read the Room Service Schedule when we arrived. (We arrived close to midnight and were not informed about the Room Service Schedule.) My wife then asked to speak to a manager and the hotel staff told her she would transfer her to Marjorie. Marjorie did not pick up and no one has addressed our concern, nor has our room been serviced since we arrived. We will travel back to MN for the same reason why we are here this time. We are saddened by the lack of service and respect.

Breakfast and breakfast servers each morning were great! The rec center next door had an amazing indoor playground for my toddler. Furniture and beds need to be updated.

Our room was a little dated but the hotel as a whole was beautiful. An awesome breakfast was served and a great workout room and pool.

I liked everything here! Breakfast was great, room was great, the bed was extremely comfortable and lady at front desk was really sweet. I loved the little kitchen and the fact they provide pots/pans and dishes!

The room had blood on the ceiling and carpet, hair on the sheets, towels, bathrooms, etc. I also went to grab glasses from the cupboard and they were covered with sticky juice and hair. I called the front desk because there was a smoke smell and they did nothing about it. Would not recommend this hotel to anyone.

We love that hotel is amazing the parck in door it's great for little babys we love and are really happy with our stay.

It was a good stay. It would have been great if it weren't for the pool closing at 7:00 PM.