Hotels Near Rugaard Camping Djursland - I toppen af Nationalpark Mols Bjerge in Ebeltoft

Service was great when I told about the problems. We will get a discount next time. The owner is sweet. Nice clean sheets and towels.

Front staff - there was an old woman who didn't smile, nor show any customer care spirit at all. A young man was nice though when I checked in. Coffee refills costs 15 dkk?! - I chose not to have a room cleaning next morning. So I didn't get coffee refills. Later the evening went to ask to get some, a woman staff said I had to pay for it. But you're supposed to get free 2 coffee refills -- but because they closed the cashier already, she keeps saying I have to pay for them. I felt like the staff is not very well trained, there is no customer service exists in the hotel. Breakfast - super busy, tables are not cleaned. I had to sit down someone's after-eat-messy table. Food was ok not anything special as I didn't expect anything. It looks like they close the cashier / front desk after certain hours at night. I thought ”hotels” would always have 24hrs reception??

The hotel is more retro style, the elevator has a special feeling in the last century movie, you can consider if you like this style. The facilities are slightly old, the hotel is in a good location, at the end of a commercial pedestrian street, and there are more shops around.

As returning clients of more than a decade we were shocked and appalled when we learned first-hand of the hospitality- or lack of same- of the new owners. The Bühlmann family, or should I say familia with all the not-so-nice Godfatherly connotations of this word, are rude and unpleasant in the extreme, bordering on the downright intimidating. We used to regard Hotel Villa Provence as a home away from home but will now earnestly advise everybody to simply not go there. When we tried to book a room and had agreed on our usual price (DKK 1890) we received a confirmation with the price well above DKK 2000. A subsequent complaint over email resulted in the price going further up - this time DKK 2.220- and when we finally phoned the reception the young and clearly incompetent assistant was rude and insolent in the extreme. I asked to get the manager on the phone and had to endure a thankfully rather brief conversation, in the course of which I was told to stay away and in future would be physically barred from entering any of the hotels owned by la sua familia, The Bühlmanns. During the call I had the distinct impression that Le Padrone might be drunk- or worse. We promptly cancelled our Easter vacation in Aalborg at Pier Five, another hapless establisment in the clutches of La Familia Bühlmann, and vowed to terminate our dealings with Godfather and his ilk. Not without compunctions, though. Hotel Villa Provence used to provide genuine hospitality and service sans pareille- and we have spent vacations both at the Castello Di Velona in Tuscany and Spaletti Trivelli in Rome. However, all good things have an end and nothing lasts forever: Sic transit Gloria Mundi! Dear fellow connoisseur of fine hospitality and travelling: Dont even think of going near the place unless you want a real-life Basil Fawltyesque experience- only without the comedy but most surely with a genuinely intimidating peppering of something very, very unpleasant.

very nice and very clean place to stay, very well located. a bit noisy in the nights but thats part of staying in a hostel ;). the staff was always super friendly and helpful! I Will stay here again remembering some earplugs :D